Claims Lead Auditor

Colonial Group; Sevenoaks; Hybrid; GBP 44,000 - 50,000; Full time

Benefits offered by this job

Hybrid working

Mental health support

Career development

Job summary

Acorn Group is seeking a Lead Auditor in the Claims Governance team. The role involves overseeing the quality, accuracy and regulatory compliance of claims operations by leading a team of Claims Auditors. You will execute the audit plan, supervise workflows, mentor staff and identify systemic issues.

The position is based in Liverpool or Sevenoaks with hybrid working, 37.5 hours/week. Salary ranges from £43,500 to £50,000 with up to 10% bonus once established.

Qualifications

• Experience leading a team of auditors in a claims environment.
• Strong stakeholder engagement and influence skills.
• Knowledge of motor claims across multiple disciplines.

Responsibilities

• Oversee the claims audit plan and supervise day-to-day workflows.
• Coach and evaluate the audit team and deliver timely findings.
• Identify systemic errors and areas for improvement in claims operations.

Skills

People management

Stakeholder relationships

Motor claims knowledge

Audit programme management

Reporting & analytics

Job description

We are currently looking for a Lead Auditor within our Claims Governance team. The purpose of the role is to oversee the quality, accuracy and regulatory compliance of claims operations by leading a team of Claims Auditors. This role is responsible for executing the Claims audit plan, supervising day to day audit workflows, mentoring audit staff, and identifying systemic errors, leakage, and customer detriment. The role acts as Line Manager for Claims Auditors and Claims Audit Controller

Role: Claims Lead Auditor

Location: Liverpool or Sevenoaks with hybrid

Working Hours: 37.5 Hour a week, Monday to Friday 9am - 5:30pm

Salary: £43,500 to £50,000 Plus up to 10% performance related bonus per annum, once established within your role.

What you'll be doing:

• Supervise, coach and evaluate the claims audit team, ensuring timely production of findings and reports
• Conduct regular calibration within the team to ensure consistency
• Conduct performance evaluations, regular 121s and all aspects of people management

What we’re looking for:

• Ability to build strong relationships with stakeholders and positively influence leaders through a culture of openness, trust, and respect to achieve optimum performance
• Extensive knowledge of Motor Claims, including claims handling experience in several disciplines, customer, third party property damage, credit hire, personal injury
• Experienced people manager
• Experience of planning, building and delivering an audit programme
• Skilled in producing clear concise reports with findings that are aligned to strategic direction and core values.

Grow with Acorn

AtAcorn Insurance,we’reproudofour Liverpool roots — and even prouder of how farwe’vecome. As part of theAcorn Group, we bring over 40 years of specialist insuranceexpertiseto the table. From humble beginnings,we’vegrown into a national leader, now employing1,700+ people across the UKandreached a milestone £750 millionin total value of insurance policies written in 2024.

Values:

• We run through walls for our customers and each other
• We challenge the status quo
• We succeed when we help those around us succeed
• We decide quickly when the smart thing to do is use our judgement

Benefits:

• A maximum of35 days’ holiday(dependingon role and tenure)including bank holidays,withadditionalbuy/sell options
• 24/7 mental health support& free counsellingavailable
• Grow with us:Through career fairs, leadership programs, and learning on the go!
• Flexible benefits, includingearly accesstosalaryviaour internal platform
• Hybrid working optionsto support work-life balance and individual needs
• Recognition awards, social events & more

Our Commitment to our colleague’s:

• Mindful Employer– championing mental health andwellbeing
• Disability Confident Level 1 & 2– creating accessible, inclusive opportunities
• Menopause Friendly accredited– supporting every stage of life
• Armed Forces Covenant signatory– honouring those who serve
• Armed Forces Defence employer recognition scheme- Supportingthose who serve
• Great Places to Work2024/25– fostering an engaging and positive workplace culture
• Best Place to Work for Development– proud to be investing in people’s future
• Best Place to Work for Women– breaking down barriers to women's career progression

Ifyou’relooking for a company with a strong culture, real career progression, and a people-first approach — all rooted in the heart of Liverpool —Grow withAcorn.

A Few Things to Know Before You Apply

We’rereally excitedthatyou’reconsidering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:

If your application is successful, we willcommencerelevant employment checks prior to youcommencingemployment with us. These will include a standard criminal record check and an insolvency register check.

Visa Requirements

Becauseour training is quitecomprehensive,we can only consider applicants who haveat least one yearremainingon their Graduate or Post-Study Work visa.At the moment,we’renot able to offer visa sponsorship.

We’reHere to Support You

We’recommitted to creating an inclusive, supportive workplace where everyone canflourish. If you need any adjustments during the recruitment process—or onceyou’repart of the team—just let us know. Whetherit’sflexible hours, adapted equipment, or a bit of extra support,we’llwork with you to make sure you can do your best work.