Claims Lead Auditor

Acorn Group; Sevenoaks; Hybrid; GBP 44,000 - 50,000; Full time

Benefits offered by this job

35 days holiday including bank

Mental health support

Career development

Hybrid working

Recognition awards

Job summary

Acorn Group is seeking a Lead Auditor for our Claims Governance team. Based in Sevenoaks or Liverpool with hybrid working, you will oversee the quality and regulatory compliance of claims operations by leading a team of Claims Auditors and executing the audit plan.

You will mentor staff, identify systemic errors and leakage, and report findings to senior management. The role reports to the Claims Audit Controller and requires strong leadership and motor-claims knowledge.

Qualifications

• Proven track record leading audit teams.
• Experience in claims governance and motor claims.
• Strong ability to produce clear audit findings and reports.

Responsibilities

• Supervise, coach and evaluate the claims audit team, ensuring timely production of findings and reports.
• Conduct regular calibration within the team to ensure consistency.
• Conduct performance evaluations, regular 121s and all aspects of people management.

Skills

Leadership

People management

Audit planning

Stakeholder management

Motor claims knowledge

Report writing

Tools

Audit software

Job description

We are currently looking for a Lead Auditor within our Claims Governance team. The purpose of the role is to oversee the quality, accuracy and regulatory compliance of claims operations by leading a team of Claims Auditors. This role is responsible for executing the Claims audit plan, supervising day to day audit workflows, mentoring audit staff, and identifying systemic errors, leakage, and customer detriment. The role acts as Line Manager for Claims Auditors and Claims Audit Controller.

Role: Claims Lead Auditor

Location: Liverpool or Sevenoaks with hybrid

Working Hours: 37.5 Hour a week, Monday to Friday 9am - 5:30pm

Salary: £43,500 to £50,000 Plus up to 10% performance related bonus per annum, once established within your role.

What you’ll be doing:

• Supervise, coach and evaluate the claims audit team, ensuring timely production of findings and reports
• Conduct regular calibration within the team to ensure consistency
• Conduct performance evaluations, regular 121s and all aspects of people management

What we’re looking for:

• Ability to build strong relationships with stakeholders and positively influence leaders through a culture of openness, trust, and respect to achieve optimum performance
• Extensive knowledge of Motor Claims, including claims handling experience in several disciplines, customer, third party property damage, credit hire, personal injury
• Experienced people manager
• Experience of planning, building and delivering an audit programme
• Skilled in producing clear concise reports with findings that are aligned to strategic direction and core values.

Grow with Acorn

At Acorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.

We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

• We run through walls for our customers and each other
• We challenge the status quo
• We succeed when we help those around us succeed
• We decide quickly when the smart thing to do is use our judgement

Benefits:

• A maximum of 35 days’ holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
• 24/7 mental health support & free counselling available
• Grow with us: Through career fairs, leadership programs, and learning on the go!
• Flexible benefits, including early access to salary via our internal platform
• Hybrid working optionsto support work-life balance and individual needs
• Recognition awards, social events & more

Our Commitment to our colleague's:

• Mindful Employer – championing mental health and wellbeing
• Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
• Menopause Friendly accredited – supporting every stage of life
• Armed Forces Covenant signatory – honouring those who serve
• Armed Forces Defence employer recognition scheme - Supporting those who serve
• Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
• Best Place to Work for Development – proud to be investing in people’s future
• Best Place to Work for Women – breaking down barriers to women's career progression

A Few Things to Know Before You Apply

We’re really excited that you’re considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:

If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.

Visa Requirements

Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.

We’re Here to Support You

We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—and once you’re part of the team—just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.