Claims Investigator & Settlements Specialist

Placements24; Watnall; On-site; GBP 11,000 - 14,000; Full time

Benefits offered by this job

Salary package

Bonuses

Medical aid

Development opportunities

Work environment in Kimberley

Diverse claims experience

Job summary

Placements24 is seeking a skilled Claims Adjuster in Kimberley for an office-based position within an established insurance provider. You will investigate, evaluate, and settle claims, ensuring fair outcomes and compliance with policy terms while maintaining high service standards.

Ideal candidates will have solid claims handling experience, strong analytical and negotiation abilities, and proficiency with claims software and MS Office.

Qualifications

• Matriculation certificate is essential; a relevant tertiary qualification or industry certification (e.g., INSETA) is highly advantageous.
• Previous experience as a Claims Adjuster or in a similar claims handling role is required.
• Strong understanding of insurance principles and the claims investigation process.
• Excellent analytical, problem-solving, and decision-making skills.
• Proficient in assessing damages and determining claim valuations.
• Exceptional negotiation and communication skills, both written and verbal.
• Ability to manage time effectively and prioritize tasks in a demanding environment.
• Proficiency in using claims management software and Microsoft Office Suite.
• Must be based in or willing to relocate to Kimberley, Northern Cape.

Responsibilities

• Investigate insurance claims thoroughly by gathering relevant information and evidence.
• Evaluate the extent of damages or losses incurred by policyholders.
• Determine liability and coverage based on policy terms and conditions.
• Negotiate settlements with policyholders and other involved parties.
• Manage a caseload of claims from initiation to closure, ensuring timely resolution.
• Conduct site inspections and assessments of damaged property or vehicles as needed.
• Maintain accurate and detailed records of all claim activities and decisions.
• Communicate effectively with policyholders, witnesses, and relevant stakeholders throughout the claims process.
• Identify potential fraudulent claims and elevate them for further investigation.
• Ensure compliance with company policies, procedures, and regulatory requirements.

Job description

Placements24 is seeking a skilled Claims Adjuster in Kimberley for an office-based position within an established insurance provider. You will investigate, evaluate, and settle claims, ensuring fair outcomes and compliance with policy terms while maintaining high service standards.

Ideal candidates will have solid claims handling experience, strong analytical and negotiation abilities, and proficiency with claims software and MS Office.