Claims Handler/Senior Claims Handler

Ecclesiastical Insurance Group; Northampton; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Join a leading insurance group as a Claims Handler/Senior Claims Handler in Northampton, offering a rewarding opportunity to support clients through the claims process. With a focus on career development and a compassionate client care approach, this role is ideal for candidates with strong technical insurance knowledge.

Benefits

Employer pension contribution of 5%, rising to 10% after 5 years

Discretionary annual bonus based on performance

Life Assurance up to 4x salary

25 days annual leave plus bank holidays

Career development support and funding for professional qualifications

Qualifications

• Experience in a similar role preferred.
• Strong client care approach.

Responsibilities

• Guide clients through the claims process with empathy.
• Manage claims from start to finish.
• Ensure fair outcomes.

Skills

Technical insurance claims handling knowledge

Communication skills

Organizational skills

Job description

Social network you want to login/join with:

Claims Handler/Senior Claims Handler, Northampton

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Client:

Ecclesiastical Insurance Group

Location:

Northampton, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

053d33426e5a

Job Views:

4

Posted:

25.06.2025

Expiry Date:

09.08.2025

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Job Description:

Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: Newcastle, Edinburgh, Charlbury, Northampton, or Catterick (hybrid working of 2 days working from home per week available upon successful completion of probation)

About the role

Lycetts Insurance Brokers, part of Benefact Group, seeks a Claims Handler/Senior Claims Handler to join our Claims Team at our Head Office in Newcastle or Regional Claims Hubs in Edinburgh, Charlbury, Northampton, or Catterick.

We need a Claims Handler with strong insurance technical knowledge and a compassionate client care approach. This role offers a rewarding opportunity to support clients during vulnerable times and ensure a seamless claims experience.

Joining our expanding, innovative Group offers career development and the chance to be part of an inclusive, purpose-led organization.

Key responsibilities

• Guide clients through the claims process with empathy and professionalism
• Use your insurance knowledge to ensure fair outcomes
• Communicate clearly with clients, insurers, and third parties
• Manage claims from start to finish with care and attention to detail
• Make a positive difference in people's lives daily

Knowledge, skills and experience

• Solid technical insurance claims handling knowledge
• Excellent communication and organizational skills
• Experience in a similar role (preferred)

What we offer

• Competitive salary (discussable)
• Hybrid working upon successful probation
• Employer pension contribution of 5%, rising to 10% after 5 years
• Discretionary annual bonus based on performance
• Life Assurance up to 4x salary
• 25 days annual leave plus bank holidays, increasing with service
• Career development support and funding for professional qualifications

About us

The Lycetts group has over 60 years of experience in insurance, risk management, and financial advice for diverse clients. We aim to be a trusted adviser with high client satisfaction scores.

Benefact Group is a global financial services group owned by a charity, and a major UK corporate donor, having donated £250 million since 2014. We aim to double our size and foster a culture of kindness, ambition, and continuous improvement.

We are committed to diversity and inclusion, welcoming applications from all backgrounds, abilities, and perspectives. If you need support during the recruitment process, please let us know.