Claims Handler CH3

Davies; Liverpool; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

Une entreprise dynamique recherche un Claims Handler pour rejoindre son équipe de sinistres. Le candidat sera responsable de la gestion d'un portefeuille de sinistres et devra faire preuve d'excellentes compétences en communication et d'attention aux détails. Ce poste hybride combine travail à distance et au bureau avec un ensemble attrayant d'avantages, y compris des jours de congé accrus et un plan de soins de santé.

Benefits

25 jours de congés par an

Plan de soins de santé

Soutien en santé mentale

Contribution au régime de retraite

Cycle to Work Scheme*

Tech Scheme*

Season Ticket Loan*

Accès à des sites de réduction en ligne

Qualifications

• Expérience en gestion de sinistres d'au moins 2 ans.
• Capacité à gérer un volume de travail important.
• Maturité dans les relations avec les clients.

Responsibilities

• Gérer de manière proactive un portefeuille de sinistres.
• Maintenir des données précises dans le système de gestion.
• Assurer la conformité avec les SLAs clients.

Skills

Communication

Négociation

Organisation

Attention aux détails

Gestion du temps

Service client

Job description

Claims Handler CH3

Department: Legal

Employment Type: Permanent - Full Time

Location: Liverpool

Description

Is it time to open new doors in your legal journey? If so we are seeking a Claims handler to join our Casualty Team. The claims handler will be responsible for managing a caseload of PL & EL claims up to a reserve value of £30,000. This includes personal injury, product liability and property damage. The handler will manage the claim from inception to settlement pre litigation.

Key Accountabilities

• To pro-actively manage a caseload of Public Liability, Employers Liability, Product Liability & Property Damage claims
• Maintain accurate data on relevant case management system
• Comply with set client SLA’s
• Ensure quality service standards and productivity levels are maintained to a high standard
• Allocate new claims and set strategies
• Carry out supervisory tasks appropriate to level
• Assist with training and mentoring team members
• Undertake appropriate additional tasks provided by the Team Leader
• Attend Client review meetings and assist with client project work where applicable
• Build and maintain excellent relationships with Clients

Working Hours
35 hours per week
Monday – Friday 9am – 5pm with 1 unpaid hour for lunch
Primary location for this role is Liverpool Office. This is a hybrid role working 1 day in the office and 4 days from home.

Experience, Skills and Qualifications

• Minimum 2 years casualty claims handling experience
• Experience dealing with quantum up to £25k
• Excellent attention to detail
• Strong communication and negotiation skills
• Strong organisational skills
• Supervisory experience is desirable
• Excellent client care and customer service skills
• Ability to manage own volume workload via task management
• Ability to work as a team and independently

Values

Our culture is focused on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;

Our Values
We are connected
We are Dynamic
We are Innovative
We succeed together

Benefits

• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation