Deputy Team Leader

Keoghs; Leeds; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Davies Incentive Plan

25 days holiday per year (increases)

Simply Health Care Cash Plan

WeCare 24/7 online GP/mental health

Pension Contribution 5% Employee / 3%

Employee Resource Groups

Employee Volunteering Programme

Cycle to Work Scheme

Tech Scheme

Season Ticket Loan

Gym Flex

Discounts at Merlin Attractions

Job summary

Keoghs in Leeds is hiring a Deputy Team Leader for Casualty Claims. You will lead a team, mentor juniors and manage a varied caseload of around 150 casualty claims while delivering exceptional client service.

You will support the Team Leader, drive performance and contribute to quality standards, with a 1-office day and 4 days from home setup in a 35-hour week.

Qualifications

• Deep knowledge of EL/PL claims processes, systems and procedures.
• Strong analytical and problem solving skills.
• Excellent communication and organisation abilities.
• Ability to support and develop junior colleagues.
• Experience with client protocols and meeting SLAs.
• Ability to monitor performance and provide feedback.

Responsibilities

• Handle approximately 150 casualty claims, including EL/PL/Product/Property damage.
• Review new claims, set strategies and initial reserves.
• Approve payments within authority levels.
• Conduct peer reviews and identify training needs.
• Support Team Leader and participate in team meetings.
• Maintain accurate claims management records and weekly stats.
• Assist in recruitment, training and supervision of new starters.
• Respond to client queries and contribute to client review meetings.

Job description

Application Deadline: 19 October 2026

Department: Legal

Location: Leeds

Deputy Team Leader | Casualty Claims

Ready to take the next step in your claims career? We're looking for a Deputy Team Leader to play a key role in driving team success, supporting the development of junior colleagues, and helping to deliver exceptional client service.

This is a fantastic opportunity to combine hands-on claims handling with leadership responsibilities, assisting the Team Leader in achieving operational targets, maintaining quality standards, and ensuring client service excellence.

Alongside mentoring and supporting the team, you'll manage your own varied caseload of approximately 150 casualty claims, making a real impact for both clients and colleagues.

Key Accountabilities

• Handle c.150 complex EL/PL/Product/Property damage claims
• Review and allocate new claims, ensuring strategies are set and initial reserves are appropriate having regard to the value and complexity of the case
• Approve payments within their financial authority levels
• Complete peer reviews, provide constructive feedback and highlight any training needs to Team Leader
• Refer files to litigation as and when needed, record reasons & attend feedback meetings in TL absence
• Undertake reviews for files handled by CH1s to ensure individual team members attain the required quality standards
• Complete weekly stats and plan for the week as and when required in the absence of Team Leader
• Assist Team Leader to ensure the team is kept up to date with internal and external developments, including participation in regular team meetings
• Assist with team motivation and engagement
• Be flexible in approach, determined and willing to work outside normal office hours where required
• Assist Team Leader to ensure the team create and maintain accurate claims management system records
• Hold regular 1-2-1s with Admin Assistants, File Handling Assistants and CH1s to maximise performance and to acknowledge good performance
• Use appropriate systems to monitor Admin, FHA and CH1 performance, productivity, sickness and holidays
• Support Team Leader in managing unsatisfactory performance of individuals within the team, liaising with HR where appropriate
• Assist in the completion of Performance Reviews in a fair, consistent and timely manner
• Assist in the recruitment of claims handlers and support staff when requested
• Assist with training and supervision of new starters
• Review and action client inboxes on a daily basis
• Contribute to client review meetings as and when required
• Assist with client queries as and when required
• Support Team Leader to ensure compliance with client specific protocols, SLAs and KPIs

Working Hours

35 hours per week

Monday-Friday 9am-5pm with 1 unpaid hour for lunch. Primary location is Leeds office. This role will be working 1 day in the office and 4 days from home.

Experience, Skills and Qualifications

• Highly developed knowledge of processes, systems and procedures
• Sound technical knowledge of EL/PL claims
• Excellent analytical and problem solving skills
• Excellent understanding of ‘best practice’ and contribute to its development
• Excellent communication and organisation skills
• Good understanding of client protocols and ability to respond to changing client requirements
• Ability to utilise interpersonal skills to influence and negotiate
• Ability to provide balanced feedback at individual level
• Shows commercial awareness in understanding of the market and industry
• Demonstrates a passion for the business and their role
• Demonstrates an understanding of business development strategies and a willingness to support

Values

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our values are at the heart of everything we do;

Keoghs values

• We are Connected
• We are Dynamic
• We are Innovative
• We Succeed Together

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service - after 1 year’s service
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation