Claims Handler

Das Group; West of England; Hybrid; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Hybrid work pattern

Pension scheme

Transport links

Job summary

ARAG UK is recruiting a Claims Handler in our Bristol office. This entry-level role offers a pathway into insurance and claims, with a two-day-per-week office pattern after training.

The role focuses on case-managing claims, delivering excellent customer service, and supporting the assessment of evidence and decisions. The role emphasizes training, development, and a clear career pathway within ARAG's claims environment.

Qualifications

• Entry level role for candidates starting a career in insurance; no prior claims or financial service experience required.
• Clear, confident telephone manner with ability to deliver great customer service.
• Patience and resilience when dealing with challenging or emotional claims; enjoy fact finding and learning to assess claims.

Responsibilities

• Case-manage a range of legal claims, with a focus on providing excellent customer service and outcomes.
• Oversee the customer experience throughout the claim life-cycle from first point of contact to investigating evidence and making informed decisions on claims outcomes.
• Provide clear, concise and accurate information to our customers, business partners and internal customers.

Skills

customer service

telephone manner

empathy

patience and resilience

Job description

ARAG UK currently have an excellent opportunity for a Claims Handler in our Bristol office. This is a fantastic opportunity to work in an environment where you can help deliver on our commitment to Access to Justice by joining the largest UK Legal Expenses insurer. If you are looking for a career with excellent benefits, culture and training then this is the role for you! We offer a 35-hour working week with no evenings or weekends, and our bright, modern offices are centrally located with the benefit of excellent transport links. Our hybrid working patterns, once your training is complete, are two days in the office each week.

Assessment Centres for this role will be held in our Bristol Office on 1st October and 5th October and candidates must be available to start on 9th November 2026.

With thorough coaching and support, you’ll develop your knowledge of ARAG products and policies to become an expert in assessing and identifying claims and managing appointments of litigators and solicitors where necessary.

Rishi, who joined us this year says, “Even though I started with zero legal knowledge, the academy is so well-structured that I can actually feel my technical skills and confidence building up week by week. It’s rare to find a company that treats training as a genuine pillar rather than just a checkbox to tick.”

Once in the role, internal mobility is important to us at ARAG and there is a clear career pathway and a range of opportunities to develop your career here in the claims environment at ARAG for those looking to progress.

Alicia, who has just accepted a secondment as a Claims Team Leader, adds “ARAG has always been there to support my career development. The programmes available have helped me grow in confidence, build new skills, and feel fully supported throughout my career journey.”

As a Claims Handler you can expect to:

• Case-manage a range of legal claims, with a focus on providing excellent customer service and outcomes.

• Oversee the customer experience throughout the claimlife-cycle from first point of contact to investigating evidence and making informed decisions on claims outcomes, displaying empathy and compassion throughout.

• Provide clear, concise and accurate information to our customers, business partners and internal customers.

This is an entry level role for candidates who are looking to start a career in insurance,so no claims or financial service experience is specifically required. We are looking for applicants with a clear, confident telephone manner, and experience in delivering great customer service. You'll demonstrate patience and resilience when dealing with challenging or emotional claims and you'll enjoy fact finding, gathering accurate information, and learning and developing your skills in assessing claims against a range of policy wordings.We offer a range of excellent benefits designed to support you and your lifestyle including:Starting Salary of £2700026 days holiday + bank holidays+ 'MyDay' (1 day to take at your discretion during the year)Contributory company pension scheme (up to 10% employer match)Opportunity to buy up to 5 days of annual leave every yearEmployee Reward and Incentive SchemeProgressive career pathway and development opportunitiesThe option to join our Sports and Social club which organises discounted events such as theatre visits, sporting events and shopping tripsGroup Income Protection for all employeesGroup Legal Protection for all employeesEuropean Motor Assistance and Home Emergency AssistanceInclusion in our Health Cash planSalary sacrifice benefits including Cycle schemeAccess to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK

Assessment Centres for this role will be held in our Bristol Office on 1st October and 5th October and candidates must be available to start on 9th November 2026.