Claims Handler

ARAG; West of England; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Starting salary £27000

Holiday entitlement 26 days + BH + MyD

Pension scheme

Extra leave options

Employee rewards

Career progression

Sports & Social club

Income protection

Legal protection

Motor & Home assistance

Health cash plan

Cycle to work

Job summary

ARAG UK in Bristol is seeking a proactive Claims Handler to join our team. You will case-manage a range of legal claims and deliver excellent customer service with empathy, guiding customers through the claim lifecycle.

The role is a 35-hour week with no evenings or weekends, and after training, a hybrid pattern of two days in the office per week. Assessments are scheduled Oct 1st and 5th 2026 with a start on 9th November 2026.

Qualifications

• Entry level role; no prior claims or financial services experience required.
• Clear, confident telephone manner and ability to deliver great customer service.
• Patience and resilience when handling challenging or emotional claims; strong information gathering and learning capability.

Responsibilities

• Case-manage a range of legal claims with a focus on customer service outcomes.
• Oversee the customer experience from first contact to evidence gathering and decisions.
• Provide clear, concise information to customers, partners, and internal teams.

Skills

Telephone manner

Customer service

Patience

Fact-finding

Job description

About The Role

ARAG UK currently have an excellent opportunity for a Claims Handler in our Bristol office. This is a fantastic opportunity to work in an environment where you can help deliver on our commitment to Access to Justice by joining the largest UK Legal Expenses insurer. If you are looking for a career with excellent benefits, culture and training then this is the role for you! We offer a 35-hour working week with no evenings or weekends, and our bright, modern offices are centrally located with the benefit of excellent transport links. Our hybrid working patterns, once your training is complete, are two days in the office each week.

Assessment Centres for this role will be held in our Bristol Office on 1st October and 5th October and candidates must be available to start on 9th November 2026.

With thorough coaching and support, you'll develop your knowledge of ARAG products and policies to become an expert in assessing and identifying claims and managing appointments of litigators and solicitors where necessary.

Rishi, who joined us this year says, "Even though I started with zero legal knowledge, the academy is so well-structured that I can actually feel my technical skills and confidence building up week by week. It's rare to find a company that treats training as a genuine pillar rather than just a checkbox to tick."

Once in the role, internal mobility is important to us at ARAG and there is a clear career pathway and a range of opportunities to develop your career here in the claims environment at ARAG for those looking to progress.

Alicia, who has just accepted a secondment as a Claims Team Leader, adds "ARAG has always been there to support my career development. The programmes available have helped me grow in confidence, build new skills, and feel fully supported throughout my career journey."

As a Claims Handler you can expect to:

• Case-manage a range of legal claims, with a focus on providing excellent customer service and outcomes.

• Oversee the customer experience throughout the claim life-cycle from first point of contact to investigating evidence and making informed decisions on claims outcomes, displaying empathy and compassion throughout.

• Provide clear, concise and accurate information to our customers, business partners and internal customers.

About You

This is an entry level role for candidates who are looking to start a career in insurance,so no claims or financial service experience is specifically required. We are looking for applicants with a clear, confident telephone manner, and experience in delivering great customer service. You'll demonstrate patience and resilience when dealing with challenging or emotional claims and you'll enjoy fact finding, gathering accurate information, and learning and developing your skills in assessing claims against a range of policy wordings.

We offer a range of excellent benefits designed to support you and your lifestyle including:

• Starting Salary of £27000
• 26 days holiday + bank holidays+ 'MyDay' (1 day to take at your discretion during the year)
• Contributory company pension scheme (up to 10% employer match)
• Opportunity to buy up to 5 days of annual leave every year
• Employee Reward and Incentive Scheme
• Progressive career pathway and development opportunities
• The option to join our Sports and Social club which organises discounted events such as theatre visits, sporting events and shopping trips
• Group Income Protection for all employees
• Group Legal Protection for all employees
• European Motor Assistance and Home Emergency Assistance
• Inclusion in our Health Cash plan
• Salary sacrifice benefits including Cycle scheme
• Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK

Assessment Centres for this role will be held in our Bristol Office on 1st October and 5th October and candidates must be available to start on 9th November 2026.

About The Company

ARAG UK has been helping businesses and individuals gain access to justice for over 40 years. It's our founding principle to enable everybody, not just those who can afford it, to assert their legal rights.

Thousands of businesses and individuals defend or pursue legal action each year safe in the knowledge that ARAG are paying their legal bills. Our businesses include a legal expenses insurance company and a law firm with many opportunities in both areas.

We have always been aware that it's the people that really make it happen; the quality of our people defines the quality of the company, the service we offer and the good outcomes for our customers, so we're committed to creating a great place to work for our employees.

We believe it is an exciting time to join ARAG. You can expect an organisation that will challenge and develop you to progress your career.

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer a generous reward and benefits package.