Claims Handler

Halo Accident Repair Centre Ltd; West of England; On-site; GBP 32,000; Full time

Job summary

A leading accident repair group in the UK is looking for a Customer Service Representative to handle customer inquiries and manage bookings. The role requires at least one year of contact centre experience and offers a salary of £31,161 per annum, with opportunities for progression and a comprehensive benefits package, including health insurance and team events.

Benefits

Competitive salary

Employee assistance programme

Health and wellbeing apps

Cycle scheme

Gym discounts

Life and health insurance

Enhanced family-friendly pay

Career progression opportunities

25 days holiday plus public holidays

Qualifications

• At least one year of contact centre experience.
• Experience in outbound calling.
• Excellent computer skills.

Responsibilities

• Respond to customer enquiries via phone, email, and webchat.
• Process customer bookings according to company processes.
• Accurately input data into internal systems.
• Manage booking volumes across all sites.

Skills

Contact centre experience

Outbound calling experience

Excellent computer literacy

Job description

Responding to customer enquiries via phone call, emails, and webchat.

Processing customer bookings by telephone and email in line with company processes.

Accurately input data onto Halo's internal systems.

Manage booking volumes to support all sites throughout the business.

Requirements:

1. At least one year of contact centre experience.
2. Outbound calling experience.
3. Excellent computer literacy.

Halo is the industry-leading UK-based accident repair group, with 35 established accident repair centres across the UK, and we are still growing! Partnered with IRS (Intelligent Repair Services) based in Germany, the largest provider of accident claim services in Europe, this partnership provides Halo with an unrivalled platform and resources for excellent training, development, and employee packages.

We are creating the next generation of repair centres, driven by a passion for service, quality, and customer focus, and we want you to be part of it!

Halo is highly regarded within the insurance industry for having high-performing people. We offer the following package:

• Salary: £31,161 per annum with an increase after 6 months.
• Hours: 47-hour contract, Monday to Friday 8-5, every other Saturday 8-12, and some bank holidays 8-12.

Our benefits include:

• Accredited Living Wage Employer.
• Employee assistance programme for you and your family.
• Health and wellbeing apps.
• Cycle scheme, gym discounts, retail and restaurant cashback.
• Life and health insurance, VirtualGP.
• Enhanced family-friendly pay (maternity/paternity).
• Free fruit and pizza, refer-a-friend bonus, employee recognition rewards.
• Team event budget, discounted LV insurance, paid breaks, 25 days holiday plus public holidays.
• Career progression opportunities, pension contributions, modern working environment.

We are committed to equality and inclusivity throughout our recruitment process and workplace.