Claims Handler

Unum; United Kingdom; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join Unum as a Claims Handler in a hybrid role based in Basingstoke. This position involves managing claims, building customer relationships, and supporting individuals during their time of need. With a commitment to employee growth, Unum offers training, a generous benefits package, and a supportive work environment.

Benefits

Full training

Generous bonus

Pension scheme

Comprehensive insurance coverage

Access to remote GP and nutrition coaching

Mental health support

27 days holiday with buy/sell options

Salary sacrifice electric car scheme

Qualifications

• Excellent telephone manner and confidence to speak with senior executives.
• Ability to manage a varied portfolio and work autonomously.
• Experience in life insurance sales, banking, or claims preferred.

Responsibilities

• Proactively manage and investigate claims to support customers.
• Develop strong relationships with clients.
• Work both autonomously and collaboratively within a team.

Skills

Proactivity

Communication

Analytical Thinking

IT Proficiency

Job description

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We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.

The role

What will you be doing?

Claims Handler
Basingstoke
Hybrid
2 days per week in office

What will you bring?

We are a leader in employee benefits, protecting over 2 million people, creating security and peace of mind for individuals & families. We are looking for curious and ambitious people to join our growing company and support those during their time of need.

We are holding a Hiring Event in our Basingstoke office (Unum House, Basing View, Basingstoke, RG21 4EQ) on Monday 29th July! There will be a morning and afternoon session.

The day will include an introduction to Unum & the Claims department, a competency interview, and verbal & numerical reasoning tests. We will send a case study to you to complete ahead of the day.

Our Talent Acquisition Team will be in touch with you to discuss further details about the Hiring Event once you have applied. If successful on the day, a start date is set for September/October!

The Claims Handlers proactively manage and investigate claims to support our customers and develop strong relationships. To be successful in this position, you will:

• Be proactive, curious, and a confident communicator
• Have an excellent telephone manner
• Speak to senior executives, C-suite, and HR Directors
• Manage a portfolio and work in a varied and fast-paced environment
• Be an analytical and investigative thinker, spotting patterns and anomalies
• Work autonomously, as well as collaboratively in a team
• Be able to use IT internal systems on a day-to-day basis, including reporting

The successful Claims Handler can expect:

• Full training
• Generous bonus
• Pension scheme
• Life, medical, and income insurance
• Access to remote GP, nutrition coaching, personal training, unlimited mental health support, and medical 2nd opinion
• 27 days holiday with the option to buy and sell up to 5 days (plus Bank Holidays)
• Salary sacrifice electric car scheme with free on-site electric chargers

Previous successful applicants have been from backgrounds in life insurance sales, insurance, banking, or claims.

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Why join us?

At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions come to life.

We’ve built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organization. From charity and volunteer opportunities to career growth, your possibilities are endless.

If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to [emailprotected].

Company:

Unum UK