Personal Injury Claims Handler

Ask Acorn; Liverpool; On-site; GBP 27,000 - 36,000; Full time

Job summary

Ask Acorn is hiring a Personal Injury Claims Handler in Liverpool. This role involves managing a portfolio of motor claims, providing technical support to colleagues, and ensuring compliance with best practices. The successful candidate will enjoy a competitive salary, comprehensive training, and a supportive work environment with benefits including enhanced holiday entitlement and access to wellbeing services.

Benefits

Enhanced Annual Leave entitlement

Colleague Assistance programme

Flexible benefits platform

Qualifications

• Experience handling injury claims outside of the Low Value Personal Injury Claims Portal.
• Knowledge of civil procedure rules regarding offers and litigation risks.

Responsibilities

• Proactively manage motor claims portfolio.
• Validate indemnity and fraud for all claims.
• Coach and mentor less experienced handlers.

Skills

Organisational skills

Analytical skills

Job description

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Role: Personal Injury Claims Handler

Location: Liverpool

Working hours: 37.5 hours a week, Monday to Friday between 9:00am-5:30pm

Salary: Between £27,144 - £35,841 DOE, plus an up to £2000 annual bonus, paid quarterly

When you join the Personal Injury team you will proactively manage a portfolio of motor claims. This will be predominantly Third Party Personal Injury Claims (Portal and Non Portal) but with some exposure also to out of jurisdiction claims Property Damage, Credit Hire and Accident Damage from infancy through to settlement.

You will also provide technical support and guidance to less experienced claims handlers and be available to act as a referral point. You will be responsible to ensure indemnity spend is minimized by commercial decision making.

What You Will Be Doing

• Take accountability for your own performance against set objectives
• Validating all claims for indemnity and fraud
• Providing proactive and correct assessment of liability
• Accurate quantum assessment of claims presented using the relevant tools available to assist
• Application of accurate reserves in line with company guidelines
• Assisting with coaching and mentoring of less experienced handlers
• Adherence to best practice and key strategies
• Effective file and portfolio management
• Any other Ad hoc task as the needs of the business dictate
  
  

What We're Looking For

• Ability to work in a culture of openness, trust and respect
• Strong organisation skills with the ability to prioritise tasks
• Ability to fact find and analyse information to result in accurate decision making
• Experience of handling injury claims outside of the Low Value Personal Injury Claims Portal
• Knowledge of the civil procedure rules with regards to offers, acceptances and litigation risks
  
  

About Acorn Insurance

With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.

At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.

We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.

The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.

Why Acorn Insurance?

Wellbeing

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the 'your tomorrow' benefits you will receive include:

• Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
• Enhanced paternity pay and 16 weeks full maternity pay.
• Colleague Assistance programme offers a suite of wellbeing services such as:
• 6 Free Counselling sessions per year
• Unlimited access to a telephone councillor 24/7
• Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
• Network of internal qualified mental health first aiders are available to provide support to colleagues.
  

Financial

• A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
• Ability to access your earnings before payday via Dayforce Wallet.
• Company pension scheme
• Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
• Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
• Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
• Reward, Recognition and Culture:
• Long Service Award paid on 5,10- and 15-years' service
• A reward and recognition hub to celebrate and reward colleagues and peers.
• Consistent and engaging company events including company awards, competitions and charity fundraisers.
• Budgets for department leaders to use for social and engagement events.
  
  

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Candidates with experience or relevant job titles of; Customer Claims Executive, Claims Account Manager, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant will all be considered.

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Insurance

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