Claims Handler

Horwich Farrelly; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Claims Handler to join their dynamic Outsourced Solutions Department. This role is pivotal in managing claims efficiently while delivering exceptional customer service. You will assist clients during stressful times, ensuring their claims are processed swiftly and accurately. With a strong commitment to employee development, this company offers numerous opportunities for career progression. If you are passionate about helping others and thrive in a fast-paced environment, this is the perfect opportunity to launch your career in law and insurance.

Benefits

25 days annual leave

Company pension scheme

Enhanced parental leave

Electric Vehicle Scheme

Cycle to Work scheme

Life insurance

Income protection

Employee Assistance Programme

Digital GP service

Season ticket loans

Qualifications

• Key personal qualities include effective communication and empathy.
• Experience in claim handling is essential for success in this role.

Responsibilities

• Provide case management support for various claims.
• Ensure claims are registered according to service level agreements.
• Communicate proactively with customers and manage expectations.

Skills

Effective communication skills

Listening skills

Ability to operate under pressure

Customer service skills

Empathy

Education

12 months experience in claim handling

Tools

MOJ Portal

OIC Portal

Job description

At HF we do things differently. We recognise the value of our employees and understand that they set us apart from our competitors.

So, if you want to experience what life is like at HF, take a look at our Claims Handler vacancy within our Outsourced Solutions Department, where you will be providing case management support on a variety of claims on behalf of the UK’s leading insurers.

We are looking to hear from individuals who are based near to our Manchester, Liverpool, Leeds, Birmingham, Southampton, or London offices.

What will you be doing?

The Claims department plays a crucial role in our business, handling claims whilst striving for the best customer experience in the UK insurer market. You will deliver a first-class experience to customers to get their claims dealt with quickly, which requires the support of specially trained, compassionate humans like you when our customers need it the most!

A day in the life of the Claims Handler will be extremely varied; one day you could be helping a customer solve a problem, and the next you could be using your amazing listening skills to ensure your customer receives the best advice.

Managing activity on all relevant aspects of claims to maximise cost control and to negotiate the optimum claim settlement, you will start by managing new claim registrations (FNOL/First Notification of Loss of Motor claims/Third Party claims) ensuring that all new claims are registered in accordance with specific service level agreements.

Then, instruct relevant suppliers/investigators at the outset of the claim, validating policy cover, ensuring clauses, warranties, and endorsements are considered, making an accurate liability assessment to manage customer expectations.

Throughout, you will proactively and professionally communicate with our customers and colleagues to manage expectations and achieve the most appropriate outcome, simultaneously managing insurer relationships to the highest standard.

What’s in it for you?

This is a real chance for you to shine and start a successful career in law. We have a strong reputation for developing and nurturing employees, and there are many opportunities for progression for you to have a rewarding and prosperous career at HF!

What do I need?

Effective communication/listening skills, a can-do attitude, and the ability to operate under pressure are key personal qualities that will enable success in this role. Customers typically only call insurers when they are at their most stressed, so being able to assist them in a clear, concise, friendly, and efficient way is paramount to providing the support they require.

Ideally, you will have a minimum of 12 months experience in a claim handling role, managing preferably a defendant or insurer caseload. Previous involvement using MOJ and OIC Portals would be advantageous, but not essential.

Above all, high-level customer service skills with an empathetic nature are critical factors for this role as we act for Insurers to lead the way in Customer Service and Cost Management.

This is what our Partner and Head of Outsourced Solutions, David, says about the role:

“As a continuously evolving, dynamic team, we proactively seek for our team members to grow and develop their skills both intrinsically within HF and extrinsically with clients to deliver better results. The HF approach is to support and empower teams to continue to build upon their existing skills, to work independently and take initiative handling their workload. We look forward to welcoming the successful candidate into our team; adding their knowledge and enthusiasm to our strong core.”

About HF

HF is one of the UK’s leading providers of legal and handling services to the insurance and commercial sectors. Established in 1969, the firm currently provides legal services to 12 of the UK’s 20 largest insurers in specialist areas such as Counter Fraud, Large & Catastrophic Injury, Motor, Disease, Casualty, Aviation, Recoveries, Costs, and Credit Hire.

Over the past 5 years, HF has expanded rapidly, significantly investing in its people and adding commercial services to our traditional insurance client base.

We are an ambitious, independent, national law firm which genuinely does things differently with a forward-thinking innovative approach that's built around our clients' needs - not our own!

We’re always looking to recognise and reward our people for the work they do. Here are just a few of the benefits you will have access to as part of our team:

• 25 days’ annual leave (in addition to public holidays), increasing to 30 days with service
• Company pension scheme
• Enhanced parental leave
• Electric Vehicle Scheme
• Cycle to Work scheme
• Life insurance and income protection
• Employee Assistance Programme & Digital GP service
• Season ticket loans
• HF Discount Hub

Sounds great! What next?

If HF feels like a place where you can belong, we'd love to learn more about you!

Once you've submitted an application, the next steps of the process, if successful, will be an invitation to a virtual interview.

As an equal opportunities employer, we're passionate about inclusive hiring approaches.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll do our best to support you.