Claims Handler

Jobless; Greater London; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

Lassie in London is seeking a Claims Handler to join our hybrid team. You’ll evaluate and process pet insurance claims, communicate updates to pet parents, and work with veterinarians and clinics to gather documentation.

You’ll contribute to improving claims processes and represent our mission to deliver top-tier pet care, combining empathy with accuracy and strong organisational skills.

Qualifications

• Previous experience in claims handling, insurance, or a related field.
• A background as a veterinary nurse or in animal care is a plus.
• Excellent organisational skills and attention to detail.
• Pet lover.

Responsibilities

• Evaluate and process pet insurance claims, ensuring accuracy and fairness.
• Communicate with pet parents, providing clear updates on their claims.
• Collaborate with veterinarians and clinics to gather necessary documentation.
• Support improvements to claims processes for greater efficiency.
• Be an ambassador for our mission to provide top-tier pet care solutions.

Skills

Detail-oriented

Empathetic

Organisational skills

Pet lover

Customer communication

Job description

Join Lassie , the InsurTech company taking the UK pet market by storm! We’ve just secured a whopping $ 75 million in Series C funding , and we’re on a mission to provide the best pet insurance solutions out there. Our goal? To ensure every furry friend gets the care they deserve, and their owners get peace of mind.

As we recently launched in UK, we’re looking for a Claims Handler to join our London team. This is your chance to be part of a growing, mission-driven company from the very beginning.

This position is based in London, where we apply a hybrid work model (2-3 days in the office) with the opportunity to work from home. You’ll be reporting directly to the UK Country Manager and Head of Customer Success & Claims.

Tasks

Are you detail-oriented, empathetic, and passionate about helping pets and their owners? As a Claims Handler, you’ll ensure our customers experience seamless support when they need it most. You’ll process claims fairly and efficiently while keeping customer care at the heart of everything you do.

In this role, you will:

• Evaluate and process pet insurance claims, ensuring accuracy and fairness.
• Communicate with pet parents, providing clear updates on their claims.
• Collaborate with veterinarians and clinics to gather necessary documentation.
• Support improvements to claims processes for greater efficiency.
• Be an ambassador for our mission to provide top-tier pet care solutions.

Requirements

• Previous experience in claims handling, insurance, or a related field.
• A background as a veterinary nurse or in animal care is a plus.
• Excellent organisational skills and attention to detail.
• Pet lover