Claims Handler

pettechstartup; Greater London; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

Lassie, the InsurTech in London, is hiring a Claims Handler for a hybrid London-based role, 2–3 days in the office with some home working. You will join our UK team reporting to the UK Country Manager and the Head of Customer Success & Claims to support pets and their owners through the claims journey.

Responsibilities include processing claims, answering inquiries by chat, email and phone, explaining policy coverage, and coordinating with internal teams to improve the customer experience while

Qualifications

• Previous experience in claims handling, insurance, or a related field.
• A background as a veterinary nurse or in animal care is a plus.
• Excellent organisational skills and attention to detail.
• Pet lover

Responsibilities

• Process and evaluate pet insurance claims with fairness and accuracy.
• Respond to customer inquiries via chat, email and phone.
• Help pet parents understand policies and coverage with clarity.
• Work with internal teams to improve the customer journey.
• Keep accurate records in our systems for seamless operations.

Skills

Claims handling

Insurance background

Attention to detail

Job description

Join Lassie, the InsurTech company taking the UK pet market by storm! We’ve just secured a whopping $ 75 million in Series C funding, and we’re on a mission to provide the best pet insurance solutions out there. Our goal? To ensure every furry friend gets the care they deserve, and their owners get peace of mind.

As we recently launched in UK, we’re looking for a Claims Handler to join our London team. This is your chance to be part of a growing, mission-driven company from the very beginning.

This position is based in London, where we apply a hybrid work model (2-3 days in the office) with the opportunity to work from home. You’ll be reporting directly to the UK Country Manager and Head of Customer Success & Claims.

Tasks

As a Claims Handler, you’ll work across both Customer Support and Claims Handling, ensuring pet parents always have a smooth, reassuring experience with us. You’ll guide customers through their claims, resolve their questions, and support them with empathy and efficiency.

In this role, you will:

• Process and evaluate pet insurance claims with fairness and accuracy.
• Respond to customer inquiries via chat, email and phone.
• Help pet parents understand policies and coverage with clarity.
• Work with internal teams to improve the customer journey.
• Keep accurate records in our systems for seamless operations.

Requirements

• Previous experience in claims handling, insurance, or a related field.
• A background as a veterinary nurse or in animal care is a plus.
• Excellent organisational skills and attention to detail.
• Pet lover