Claims Handler

Pertemps Bristol Commercial; Gloucester; Hybrid; GBP 26,000 - 31,200; Full time

Benefits offered by this job

Hybrid work

25 days holiday

Birthday off

Bonus up to 20%

Pension 12%

Private medical insurance

Retail discounts

Social events

Job summary

Pertemps Bristol Commercial is seeking an experienced Claims Handler to join our established insurance team in Bristol. You will manage insurance claims end-to-end, ensuring fair, accurate and FCA-compliant outcomes in line with internal policies.

This hands-on role requires solid claims experience, strong decision-making and the ability to communicate clearly with customers throughout the process. Hybrid working is available.

Qualifications

• Previous experience in a claims handling or claims assessor role (essential).
• Strong understanding of insurance claims processes.
• Excellent attention to detail and accuracy.
• Confident communication skills (written and verbal).
• Ability to manage workload and prioritise effectively.
• Strong decision-making skills and a customer-focused approach.

Responsibilities

• Manage insurance claims from initial notification through to settlement
• Assess claims and make decisions in line with policy terms and FCA guidelines
• Communicate with customers throughout the claims process, providing clear updates
• Handle queries and complaints through to resolution
• Maintain accurate and detailed case records
• Ensure compliance with regulatory and data protection requirements

Skills

Claims handling experience

Job description

Claims Handler - Insurance

Central Bristol Hybrid (3 office / 2 home)

£26,000 + up to 20% bonus + benefits Full-time Mon-Fri (35 hours, flexibility between 8am-6pm)

The Role

We're seeking an experienced Claims Handler to join a well-established insurance team in Bristol.

You’ll manage insurance claims end-to-end, ensuring fair, accurate and compliant outcomes in line with FCA regulations and internal policies.

This is a hands‑on role requiring strong claims experience and the ability to make sound decisions in a fast‑paced environment.

Key Responsibilities

• Manage insurance claims from initial notification through to settlement
• Assess claims and make decisions in line with policy terms and FCA guidelines
• Communicate with customers throughout the claims process, providing clear updates
• Handle queries and complaints through to resolution
• Maintain accurate and detailed case records
• Ensure compliance with regulatory and data protection requirements

What We're Looking For

• Previous experience in a claims handling or claims assessor role (essential)
• Strong understanding of insurance claims processes
• Excellent attention to detail and accuracy
• Confident communication skills (written and verbal)
• Ability to manage workload and prioritise effectively
• Strong decision‑making skills and a customer‑focused approach

Benefits

• Hybrid working (3 days office / 2 days remote)
• 25 days holiday + Bank Holidays + birthday off
• Discretionary bonus up to 20%
• Contributory pension (up to 12%)
• Private medical insurance (post-probation)
• Discounts across retail, fitness, and lifestyle
• Regular company social events