Claims Handler

TN United Kingdom; Cheltenham; Hybrid; GBP 25,000 - 45,000; Full time

Job summary

An established insurance broker is seeking a Claims Handler to enhance their Cheltenham office. This role involves guiding clients through the claims process, ensuring exceptional service, and managing a variety of claims. The company fosters a supportive and inclusive culture, encouraging personal and professional development. With a commitment to community and a strong ethical foundation, this position offers a unique opportunity to contribute to a purpose-driven organization while enjoying benefits like hybrid working and generous leave policies. Join a team that values your contributions and supports your growth.

Benefits

28 days annual leave plus bank holidays

Birthday off

Hybrid Working

Health and wellbeing benefits

Company cash plan

Income protection

Life assurance

Enhanced sick pay

Parental leave

Paid time off for volunteering

Qualifications

• General understanding of Personal and Commercial Insurance.
• Ability to deliver accurate information with attention to detail.
• Knowledge of administrative and clerical procedures.

Responsibilities

• Guide clients on policy cover and claims process.
• Manage Property and Motor claims efficiently.
• Maintain positive working relationships with all staff.

Skills

Interpersonal Skills

Customer Service

Time Management

Communication Skills

Organizational Skills

Education

General Educational Standard

Cert CII or willingness to pursue

Job description

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Lansdown Insurance Brokers, who are proudly part of Benefact Group, are looking for a Claims Handler to join our Cheltenham office.

To work in the Claims Department as an intermediary between policyholders and insurance companies by helping to deliver exceptional customer claims service experience. Your role will focus on advising clients, obtaining, and reviewing of all claim documentation.

Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation.

Key responsibilities

• To service a variety of clients under different classes of business to guide and advise them on policy cover and claims process, to ensure claims department provides a quality service to its customers
• Perform day-to-day administrative tasks keeping claims files and other records fully up to date
• You will acknowledge all new claims to both clients and insurers and keep clients informed, and ensure best outcome on each claim
• You will keep an efficient diary system for all claims, ensuring claims are chased as required
• Check insurance cover and policy dates before providing policy/claim advice or reviewing new claims
• Analyse policy provisions and conditions
• Manage mainly Property and Motor claims
• You will undertake any other duties as requested by management on an ad-hoc basis
• Ensure clients are kept informed of the process of their claims
• Seek verification from colleagues and/or insurers when scope of cover is in doubt
• Establish, build upon and maintain interpersonal relationships with Claimants, Sub-brokers, Agents and Insurance company claims departments
• Participate in cross-team projects, as required
• Provide input underwriters claims experience when requested
• Maintain positive working relationships with all members of staff
• Monitor and maintain health and safety and security in the workplace
• Pursue personal development of skills and knowledge necessary for the effective performance of the role
• Have thorough knowledge of industry regulations and minimum standards to ensure compliance
• Comply with Lansdown’s procedures, policies and regulations including the code of conduct
  
• Assist the Claims Dept by preparing documentation to help them evaluate and report on specific claims
  
• Liaise with Clients, Insurers, Property Managers, Agents, Loss Adjusters to support the effective management of claims

Knowledge, skills and experience

• General understanding of Personal and Commercial Insurance
• Strong Interpersonal skills
• Ability to deliver accurate information with attention to deal
• Excellent time management and organisational skills
• Excellent communication both written and verbal (able to listen and understand information presented by claimants)
• Good educational standard
• Interpret and understand key terms and phrases used in insurance-related documents
• Knowledge of administrative and clerical procedures, arrange actions that have been undertaken in the claims process
• Ability to develop relationships with clients, agents, insurers etc.
• A proven ability to deliver exceptional customer service
• A conscientious, positive, and enthusiastic approach to work, maintaining good working relationships with colleagues and clients
• Cert CII or willing to work towards.
  

What we offer

• A competitive salary - lets discuss it
• 28 days annual leave plus bank holidays
• Your birthday off
• Hybrid Working
• An array of health and wellbeing benefits, company cash plan, income protection and life assurance
• Enhanced sick pay and parental leave
• Support and funding toward study and professional qualifications
• Paid time off for volunteering
• Onsite parking

About us

Lansdown Insurance Brokers is an established property insurance broker with over 60 years’ experience of offering specialist products and advice for landlord, business and personal lines insurance. In 2014 we were purchased by SEIB Insurance Brokers and are now proudly part of the Benefact Group.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating aninclusive culture and building an environment where each and every one of usfeels valued and respected. We are a community made up of people with arange of different backgrounds, abilities, perspectives, beliefs and interestsand we value the strength this brings to us as a Group. We welcome applicationsfrom everyone.

If you need any additional support during therecruitment process, then please let us know.

*Directory of Social Change’s UK Guides to Company Giving 2017-26