Claims Handler

Indesure Recruitment; Chelmsford; Hybrid; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Flexible working arrangements

Generous holiday allowance

Pension and life insurance

Enhanced parental leave

Discounts on technology, travel, and leisure

Professional development opportunities

Charity and volunteering days

Job summary

A leading insurance brokerage is looking for an experienced Claims Handler to join their team in Chelmsford. This hybrid role involves managing claims across various lines of insurance, providing excellent service to clients and strong relationships with stakeholders. The ideal candidate will have claims handling experience and strong problem-solving skills. Attractive salary and benefits are offered, including flexible working arrangements.

Qualifications

• Proven experience in claims handling, ideally with liability and property claims.
• Knowledge of London Market processes and systems is beneficial but not essential.
• Strong problem-solving abilities and a sharp eye for detail.

Responsibilities

• Manage claims from first notification through to settlement.
• Liaise proactively with clients, insurers, and stakeholders.
• Prepare and process relevant documentation.
• Instruct external experts where appropriate.

Skills

Claims handling experience

Problem-solving abilities

Excellent communication skills

Attention to detail

Ability to work independently

Education

Cert CII qualification

Job description

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Base pay range

Direct message the job poster from Indesure Recruitment

Claims Handler - Wholesale Insurance Broker

Hybrid - 3 days a week in the office

An established and growing wholesale insurance broker is seeking an experienced Claims Handler to join their friendly and professional team. This role is ideal for someone with a solid background in claims handling and an interest in managing a broad portfolio across multiple insurance lines.

You’ll be responsible for delivering an exceptional claims service, ensuring fair outcomes for clients and fostering strong relationships with insurers and agents. While London Market experience is an advantage, it’s not essential – what matters most is your ability to handle claims with efficiency, accuracy, and a customer-first approach.

Key Responsibilities:

• Manage claims from first notification through to settlement, across a variety of classes including Liability (EL, PL), Professional Indemnity, Property, Contractors All Risks, and Goods in Transit.
• Liaise proactively with clients, insurers, and other stakeholders to provide clear updates, negotiate settlements, and ensure smooth resolution of cases.
• Prepare and process relevant documentation, including ECF/CLASS submissions and monthly bordereaux.
• Instruct external experts such as solicitors or loss adjusters where appropriate.
• Escalate complex or high-value matters to senior management and contribute to departmental process improvements.

What We’re Looking For:

• Proven experience in claims handling, ideally with exposure to liability and property claims.
• Knowledge of London Market processes and systems (such as ECF/CLASS) is beneficial but not essential.
• Cert CII qualification (or willingness to work towards it) welcomed.
• Strong problem-solving abilities and a sharp eye for detail.
• Excellent communication skills and the ability to work collaboratively in a team as well as independently.
• Organised, adaptable, and able to prioritise effectively in a busy environment.

What’s On Offer:

• Competitive salary and comprehensive benefits package.
• Flexible working arrangements.
• Generous holiday allowance, pension, and life insurance.
• Enhanced parental leave.
• Discounts on technology, travel, and leisure.
• Opportunities for professional development and qualifications.
• Charity and volunteering days.

If you’re looking to join a supportive and professional environment where your expertise will be valued, we’d like to hear from you. Apply today to take the next step in your claims career.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative and Customer Service

• Industries

  Insurance

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