Pre-Legal Claims Handler

Corclaim; Birmingham; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Agile working

Multiple UK hubs

Job summary

Corclaim is hiring a Paralegal to join the Uninsured Loss Recovery team in Birmingham. You will manage your own caseload or assist broader claims handling, handling uninsured loss recoveries for businesses with support from a proactive, process-driven team.

You’ll be trained to handle casework from day one, liaise with clients, insurers and solicitors, and progress matters through litigation when required. Agile working and regional hubs support a flexible working environment.

Qualifications

• 3 months’ recent experience in legal, insurance, claims handling or customer service roles
• Experience in managing your own caseload
• Previous experience in using a case management system
• Confidence with IT systems including Word and Excel
• Ability to prioritise, maintain accuracy and work under pressure
• Strong organisational skills and ability to follow team processes
• Pro-active approach to documenting and handling tasks and cases
• Good communication, telephone manner and negotiation skills
• Analytical, problem-solving approach

Responsibilities

• Manage your own caseload of contentious claims and diary management
• Assess liability by reviewing evidence and determining responsibility
• Proactively gather quantum documentation and evaluate each claim
• Negotiate liability or quantum with defendants, solicitors or insurers
• Send Letters Before Action and maintain case management records
• Collate documentation to support claims and support litigation steps
• Pursue claims actively using telephone and litigation when needed
• Draft legal proceedings and handle civil procedure and small claims
• Instruct counsel for hearings and experts as required
• Draft correspondence and witness statements, keeping clients informed

Skills

Paralegal exp

Caseload management

MS Word/Excel

Communication skills

Organisational skills

Tools

Case management system

Job description

Are you a team player with a great attitude?

Do you have legal, insurance, claims handling or customer service experience and are looking to build a career in a growing team?

If you are keen and quick to learn, we will show you the rest!

Join our friendly, supportive team of Paralegals within our Uninsured Loss Recovery team. The role will offer exposure to a variety of work from day one. You’ll be trained up to manage your own caseload or provide assistance to the claims handling teams, acting on behalf of businesses in the recovery of their uninsured losses. Meet Ian who heads up the team.

Key Responsibilities

• Managing your own caseload of contentious claims and being responsible for your own diary management
• Considering liability by assessing evidence and establishing responsibility
• Evaluating each claim and pro-actively obtaining quantum documentation
• Negotiating liability or quantum with defendant solicitors or insurers
• Sending Letters Before Action (LBAs) to third parties; these are standard letters which are held on a case management system
• Assessing and collating any relevant documentation to support the claim
• Pro-actively pursuing claims and making appropriate use of telephone and litigation
• Drafting own legal proceedings and dealing with all aspects of litigation / compliance with the civil procedure rules, following through to and attending small claims trials
• Instructing counsel to attend hearings and experts where necessary
• Drafting your own correspondence and witness statements etc.
• Maintaining client relationships e.g. informing them on the progress of a claim and taking new instructions over the phone, by email or letter
• Carrying out general administration to include archiving, billing, case management

Skills, Knowledge and Expertise

• A minimum of 3 months’ recent experience in legal, insurance, claims handling or customer service roles
• Experience in managing your own caseload
• Previous experience in using a case management system
• Confidence with IT systems to include Microsoft Word and Excel
• The ability to prioritise well and produce a high standard of work in a volume environment, sometimes under pressure, whilst maintaining accuracy and good attention to detail
• Strong organisational skills whilst maintaining team processes and procedures
• A pro-active approach in documenting and handling tasks and cases
• The ability to cope and respond to sudden client demandsGood communication skills, a good telephone manner and the ability to discuss and negotiate matters on the telephone
• An analytical, problem solving approach

Benefits, Agile Working and Additional information

We embrace agile working and offer a blended approach to where and how we work.

We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.

We have hubs in Birmingham, Bristol, Edinburgh, Leeds, Leicester, London, Lincoln, Manchester, Milton Keynes, Nottingham, Southampton, Stratford-upon-Avon, Sheffield & Tunbridge Wells.

Do you want to check out our amazing benefits?

Additional information:

Please be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward.

Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found here.

Equal opportunities

Corclaim, as part of the Ampa Group is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.

About Corclaim

Welcome to Corclaim, where we specialise in mitigating financial and reputational risks for businesses through scalable solutions tailored to market demands. Our consultative and proactive approach builds trust with clients and prospects, ensuring we protect brands while enhancing their reputations.

At Corclaim, dealing with vast quantities of legal work is ingrained in our ethos. We are united by process-driven methods and leading technology that enable us to offer specialist services including uninsured loss recovery, debt and asset recovery, and legal costs services across the UK.

Join us at Corclaim and be part of a dynamic team dedicated to delivering innovative solutions that make a real difference for our clients. Grow your career in a collaborative environment where your skills and expertise are valued, and where you can contribute to the success of our clients and our company alike.

We are proud to be a part of Ampa, a group focused on unlocking potential. We believe in the power of &: corporate & human, purposeful & profitable, ambitious & inclusive. Ampa Group provides the shared infrastructure, development programmes, culture, values and empowered working framework that enable our brands, and our people, to thrive. For you, that means access to award-winning learning, flexibility built on trust, and opportunities to collaborate across a diverse network of specialists.