Claims Handler

JR United Kingdom; Belfast; Remote; GBP 25,000 - 28,000; Full time

Job summary

A leading company in the insurance sector is seeking a Subsidence Adjusting Executive. This role involves managing insurance claims with autonomy, ensuring excellent customer service, and working with advanced tools in a hybrid environment. Candidates should possess strong communication skills and subsidence claims experience.

Benefits

Funding for CII/CILA certifications

Pension Scheme with up to 6% match

Life Assurance up to 10x salary cover

Private Medical Insurance

Dental Insurance

24/7 Employee Assistance Programme

Bike to Work Scheme

Income Protection up to 60% salary

Gym Discounts at 3,700+ gyms

Annual Travel Insurance

Critical Illness Insurance

Additional Leave Purchase option

Electric Car Lease

Qualifications

• Experience managing subsidence claims is essential.
• Strong communication skills are required.
• Ability to manage a busy caseload efficiently.

Responsibilities

• Manage a portfolio of subsidence claims autonomously.
• Act as the primary point of contact for customers and clients.
• Ensure timely resolutions and maintain accurate action plans.

Skills

Communication

Negotiation

Organizational Skills

Customer Orientation

Adaptability

Professional Mindset

Education

Cert CILA qualification

Job description

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Job Title: Subsidence Adjusting Executive

Location: Remote

Salary: Up to £28k

The Opportunity:

An exciting opportunity is available to join an award-winning Subsidence Services Division as a Subsidence Adjusting Executive. Manage domestic and commercial claims from start to finish with full autonomy, supported by a collaborative team and advanced tools. Enjoy a flexible hybrid working model, combining home and occasional office work. If you're passionate about delivering great outcomes independently, this role is for you.

Your Responsibilities Will Include:

• Managing a portfolio of subsidence claims up to an agreed value
• Acting as the primary point of contact for both customers and clients
• Making technical decisions on your cases once training and licensing are complete
• Producing tailored reports and maintaining accurate action plans for each claim
• Ensuring reserve accuracy and driving claims to a timely resolution
• Liaising with suppliers to monitor progress and service quality
• Communicating updates with all stakeholders throughout the claims process

About You – Knowledge and Experience:

• Subsidence Claims Experience: Previous experience managing subsidence-related insurance claims is essential
• Strong Communication Skills: Confident communicator and negotiator, able to explain complex matters clearly and with empathy
• Highly Organised: Capable of prioritising and managing a busy caseload efficiently
• Adaptable: Comfortable working in a fast-paced environment and responding to change
• Customer-Oriented: Proactive, empathetic, and focused on delivering a positive customer journey
• Professional Mindset: Positive, resilient, and open to new technology and process improvement

Skills That Will Be Developed in the Role:

• Comprehensive role-specific training tailored to best practices and system use
• Support towards achieving the Chartered Institute of Loss Adjusters' Cert CILA qualification
• Ongoing professional development through access to leading industry resources

What You’ll Get:

• Qualification Support: Funding for CII/CILA certifications
• Pension Scheme: SIPP with up to 6% match
• Life Assurance: Up to 10x salary cover
• Private Medical Insurance: Individual cover, upgradeable to family
• Dental Insurance: Optional individual or family cover
• Employee Assistance Programme: 24/7 confidential support services
• Bike to Work Scheme: Loaned bike and accessories
• Income Protection: 60% salary up to 5 years
• Gym Discounts: Save at 3,700+ gyms
• Travel Insurance: Annual, including winter sports
• Critical Illness Insurance: £25k–£500k, tax-free payout
• Additional Leave Purchase: Buy up to one extra week
• Electric Car Lease: All-inclusive, tax-saving vehicle lease