Claims Handler

JR United Kingdom; Bath; Remote; GBP 25,000 - 28,000; Full time

Job summary

Join an award-winning Subsidence Services Division as a Subsidence Adjusting Executive. Manage domestic and commercial claims autonomously, enjoy flexible hybrid working, and receive extensive training and support towards certification in your field, with employee benefits that enhance your overall well-being.

Benefits

Funding for CII/CILA certifications

Pension Scheme with up to 6% match

Life Assurance up to 10x salary cover

Private Medical Insurance

Dental Insurance options

24/7 confidential support services

Loaned bike and accessories

Income Protection up to 60% salary

Gym Discounts at 3,700+ gyms

Electric Car Lease options

Qualifications

• Previous experience managing subsidence-related insurance claims is essential.
• Capable of prioritizing and managing a busy caseload efficiently.
• Confident communicator able to explain complex matters clearly.

Responsibilities

• Manage a portfolio of subsidence claims and act as primary contact.
• Make technical decisions post-training and maintain accurate action plans.
• Communicate updates with all stakeholders throughout claims process.

Skills

Strong Communication Skills

Highly Organised

Adaptable

Customer-Oriented

Professional Mindset

Education

Cert CILA qualification support

Job description

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Job Title: Subsidence Adjusting Executive

Location: Remote

Salary: Up to £28k

The Opportunity:

An exciting opportunity is available to join an award-winning Subsidence Services Division as a Subsidence Adjusting Executive. Manage domestic and commercial claims from start to finish with full autonomy, supported by a collaborative team and advanced tools. Enjoy a flexible hybrid working model, combining home and occasional office work. If you're passionate about delivering great outcomes independently, this role is for you.

Your Responsibilities Will Include:

• Managing a portfolio of subsidence claims up to an agreed value
• Acting as the primary point of contact for both customers and clients
• Making technical decisions on your cases once training and licensing are complete
• Producing tailored reports and maintaining accurate action plans for each claim
• Ensuring reserve accuracy and driving claims to a timely resolution
• Liaising with suppliers to monitor progress and service quality
• Communicating updates with all stakeholders throughout the claims process

About You – Knowledge and Experience:

• Subsidence Claims Experience: Previous experience managing subsidence-related insurance claims is essential
• Strong Communication Skills: Confident communicator and negotiator, able to explain complex matters clearly and with empathy
• Highly Organised: Capable of prioritising and managing a busy caseload efficiently
• Adaptable: Comfortable working in a fast-paced environment and responding to change
• Customer-Oriented: Proactive, empathetic, and focused on delivering a positive customer journey
• Professional Mindset: Positive, resilient, and open to new technology and process improvement

Skills That Will Be Developed in the Role:

• Comprehensive role-specific training tailored to best practices and system use
• Support towards achieving the Chartered Institute of Loss Adjusters' Cert CILA qualification
• Ongoing professional development through access to leading industry resources

What You’ll Get:

• Qualification Support: Funding for CII/CILA certifications
• Pension Scheme: SIPP with up to 6% match
• Life Assurance: Up to 10x salary cover
• Private Medical Insurance: Individual cover, upgradeable to family
• Dental Insurance: Optional individual or family cover
• Employee Assistance Programme: 24/7 confidential support services
• Bike to Work Scheme: Loaned bike and accessories
• Income Protection: 60% salary up to 5 years
• Gym Discounts: Save at 3,700+ gyms
• Travel Insurance: Annual, including winter sports
• Critical Illness Insurance: £25k–£500k, tax-free payout
• Additional Leave Purchase: Buy up to one extra week
• Electric Car Lease: All-inclusive, tax-saving vehicle lease