Claims Fraud Investigator (Motor)

Marshmallow; London; Hybrid; GBP 30,000 - 60,000; Full time

Job summary

An innovative firm is seeking a Claims Fraud Investigator to join their dynamic team. This role focuses on defending against fraudulent activities and ensuring fair insurance practices for customers. You will conduct investigations, support junior team members, and identify ways to enhance fraud detection processes. With a culture that promotes collaboration and ownership, this position offers flexible working arrangements, a competitive bonus scheme, and a commitment to personal growth. If you are detail-oriented and passionate about making a difference in the insurance industry, this opportunity is perfect for you.

Benefits

Flexible working arrangements

Competitive bonus scheme

Monthly benefits budget (£50)

Four-week fully paid sabbatical

Work from anywhere for four weeks annually

Mental health support

Learning and development budgets

Private healthcare

Holiday and pension benefits

Social events

Qualifications

• Experience managing suspected fraud claims from start to finish.
• Detail-oriented and adaptable to a high-growth environment.

Responsibilities

• Review new fraud referrals and conduct investigations.
• Identify opportunities to improve processes for faster fraud detection.

Skills

Investigative Skills

Organizational Skills

Attention to Detail

Judgment Under Pressure

Education

Understanding of Motor Claims Fraud

Experience with Personal Injury Claims

Job description

Join to apply for the Claims Fraud Investigator (Motor) role at Marshmallow

About Marshmallow

We started Marshmallow to address the unfair insurance prices faced by people moving to the UK. Our mission is to serve those often overlooked by traditional financial services, using technology to provide fairer deals and tackle important problems for our customers.

Our Culture

We foster a culture of progress, collaboration, and ownership. We encourage risk-taking, creativity, and continuous improvement, with clear planning and alignment across teams organized into four main tribes: Acquisition, Retention, Claims and Pricing, Underwriting & Fraud.

The Claims Fraud Team

Our team defends Marshmallow against fraudulent activity, protecting the company and ensuring affordable insurance for our customers. We are seeking a Claims Fraud Investigator to help us deliver excellent service and prevent fraud.

Responsibilities

1. Review new fraud referrals and conduct investigations.
2. Monitor developments and direct next steps for cost-efficient resolutions.
3. Identify opportunities to improve processes, tools, or products to detect fraud faster.
4. Support and guide junior team members.

Ideal Candidate

1. Organized with a reliable work ethic.
2. Detail-oriented with strong investigative skills.
3. Adaptable to a high-growth environment.
4. Capable of making sound judgments under pressure.
5. Self-motivated with a sense of ownership.
6. Open to feedback and continuous improvement.

Qualifications

• Understanding of Motor Claims Fraud types.
• Experience managing suspected fraud claims from start to finish.
• Confidence in handling dispute letters and final claim decisions.
• Experience with claims involving personal injury, credit hire, and litigation.
• Scottish claims experience is a plus.

Perks

• Flexible working arrangements, including two days a month in our London office.
• Competitive bonus scheme.
• Monthly benefits budget (£50) for subscriptions, classes, or personal items.
• Four-week fully paid sabbatical after four years.
• Work from anywhere for four weeks annually.
• Mental health support and therapy access.
• Learning and development budgets and dedicated days for growth.
• Private healthcare and discounts.
• Additional benefits: holiday, pension, cycle scheme, socials.

Application Process

• Initial 30-minute call with Talent Acquisition.
• 80-minute combined technical and culture interview with the Claims Fraud team.

Background Checks

We conduct DBS and criminal record checks as part of our FCA compliance. Feel free to contact us with questions.

Our Commitment

We value diversity and are committed to inclusive hiring practices. All qualified applicants are encouraged to apply.