Claims Executive - Commercial & Schemes

hyperiongrp; Manchester; Hybrid; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Hybrid working

Reasonable adjustments

Diversity and inclusion initiatives

Job summary

Howden is seeking a Commercial Claims Specialist in Manchester to manage claims from notification through settlement, including complex losses. You will act as a trusted adviser to clients, guiding them through the claims process and delivering a high-quality experience.

You will collaborate with brokers, insurers, loss adjusters, and legal representatives to drive timely resolutions, visit clients after significant losses, and negotiate settlements within policy coverage, supporting client

Qualifications

• Strong understanding of commercial insurance policies, coverage types and claims procedures.
• Experience in a commercial claims role within an insurance brokerage environment.
• Proven client relationship management experience.

Responsibilities

• Manage commercial insurance claims from notification through to settlement, including larger, more complex or contentious losses.
• Act as a trusted adviser to clients, guiding them through the claims process while delivering a high-quality experience.
• Work with brokers, insurers, loss adjusters, legal reps and others to achieve timely claim resolution.
• Visit clients after significant losses to gather information and build robust submissions.
• Negotiate with insurers to secure the best possible settlement within policy coverage.
• Partner with a Claims Handler to deliver a seamless service and support retention.

Skills

Analytical skills

Negotiation

Stakeholder management

Client relationship management

Communication

Problem-solving

Decision-making

Empathy and professionalism

Education

GCSE Maths and English

A Levels (desirable)

CII qualifications or working towards CII (desirable)

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

At Howden, Commercial & Schemes, commercial insurance isn't just what we do, it's who we are. We support clients through the complex world of commercial risk, providing expert advice and tailored solutions that help businesses navigate uncertainty and achieve their ambitions.

Please note this is a full-time, permanent opportunity. You will ideally be based in our Manchester office two - three days per week.

Overview

Manage commercial insurance claims from notification through to settlement, including larger, more complex or contentious losses.

Act as a trusted adviser to clients, providing guidance and support throughout the claims process while delivering a high-quality claims experience.

Work closely with brokers, insurers, loss adjusters, legal representatives and other stakeholders to achieve timely and effective claim resolution.

Visit clients following significant losses to investigate circumstances, gather information and help build robust claims submissions.

Negotiate with insurers to secure the best possible settlement in line with policy coverage.

Partner closely with a Claims Handler to deliver a seamless and efficient service to clients.

Build strong working relationships with clients and colleagues, helping to support retention and strengthen our client proposition.

Knowledge

Strong understanding of commercial insurance policies, coverage types and claims procedures (essential).

Previous commercial claims experience within an insurance brokerage environment (essential).

Strong client relationship management experience (essential).

Understanding of insurance principles, market practice and relevant regulatory requirements.

Skills

Excellent analytical, problem-solving and decision-making skills (essential).

Strong communication, negotiation and stakeholder management skills (essential).

Customer-focused approach with the ability to build trusted client relationships (essential).

Ability to work independently, manage competing priorities and meet deadlines in a fast-paced environment.

Confident and resilient when handling complex or contentious claims.

Demonstrates empathy and professionalism when supporting clients through difficult claims situations (essential).

Qualifications

GCSE Maths and English (or equivalent).

A Levels (desirable).

CII qualifications or working towards CII (desirable).

What do we offer in return?

• A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us:
• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond
• Reasonable adjustments
• We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
• *Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent