Claims Executive

Everywhen, part of the Ardonagh Group; Tonbridge; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Car allowance

26 days + BH

35-hour week

Career progression across Ardonagh

Qualifications support

Pension scheme

Employee assistance program

Corporate perks

Volunteer day

ACT charity matching

Spotlight Awards

Job summary

Everywhen, part of the Ardonagh Group, is seeking a field based Claims Executive to manage mid-market client claims with a strong focus on data analysis, risk management and client-facing reviews. The role combines remote/homeworking with regular travel to client sites across the Tonbridge area.

The successful candidate will analyse claims, collaborate with broking teams, and deliver timely MI for renewals and claims reviews, strengthening client retention and supporting new business wins.

Qualifications

• Broad technical knowledge of general insurance classes.
• Ability to read and interpret policy wordings and explain cover.
• Capable of challenging insurers on policy interpretation.
• Present and host client reviews, analyze claims data and trends.
• Strong interpersonal and communication skills for multi-site work.
• Stakeholder management, negotiation and consultancy abilities.

Responsibilities

• Focus on large client management in the mid-market across client types.
• Analyze claims data for defensibility and risk management support.
• Review industry trends to suggest preventative measures for clients.
• Lead regular client claim review meetings; prepare up-to-date MI.
• Support Account Executive and broking teams.
• Produce claims information and reports for renewals and reviews.
• Collaborate with broking and new business teams to deliver claims data.
• Record all claims details accurately in the PAS system.
• Proactively manage claims and escalate issues to line management.

Skills

Client management

Communication

Negotiation

Stakeholder management

Analytical thinking

Presentation skills

Problem solving

Tools

PAS system

Job description

We are on the hunt for a field based Claims Executive who will have responsibility for focusing on mid-market client claims for all client segments within their specified area of the business. You will also be responsible for managing the claims efficiently and effectively, however helping clients analysing claims data providing forecast and risk management oversight, interpreting trends, navigate complex loss, and strengthen the offering of our total commitment to each of our clients and colleagues, being client-centric and collaborative. Acting as the key conduit between clients and broking teams, TPAs and insurers ensure effective management of claims, where the role is highly client-facing.

This is a home based role with regular travel across the local area. You'll be aligned to our Tonbridge office and while having the flexibility to work from home, you will also spend time in our office working with the Claims Team alongside travelling throughout the area to meet with clients.

Main responsibilities

The primary focus of this role is to Focus on large client management in the mid market proposition for all client types.

Claims and incident analysis of client claims data for Claims defensibility, risk management assistance

Reviewing and analysing similar industry trends to proactively focus clients with preventative measures

To be proactive in the arrangement and management of regular client claim review meetings, and attend such meetings fully prepared and produce accurate up to date claims MI.

Support the Account Executive and broking teams.

Produce Claims information and reports for client renewals and claims reviews.

Collaborate with colleagues in both broking and new business teams to ensure the provision of superior quality claims data, provision of our claims proposition to both existing clients and any prospective clients, driving for excellent client retention and supporting new business wins.

Ensure all claims details are recorded accurately and in accordance with procedural guides on the relevant PAS system

Proactively deal with all claims, and promptly alert your line manager, conduct colleagues to any complaints, conflicts of interest, and Errors & Omissions (E&Os).

What are we looking for?

Broad Technical knowledge of all general classes of insurance, with the ability to read, understand & interpret policy wordings and explain cover to clients & colleagues alike.

Confident to challenge insurers on the interpretation of their own policies and apply it to claims, involving the Complex Claims leader for awareness should escalation be required.

Able to present and host client face to face reviews, analyse claims data, spot trends and advise clients based on their claims performance, past, present & future.

Strong interpersonal and communication skills across a scaled and multiple site Claims function

Ability to manage expectations in a professional manner.

Able to liaise with external and internal legal counsel to interpret their advice for our clients

A robust understanding of business processes and performance levers

Strong understanding of the internal and external Claims function, company performance, market intelligence, business drivers, etc

Stakeholder management and strong communicator, including negotiation, contracting, consultancy, facilitation, influencing, presentation and communication skills

In return you will be welcomed and supported by our Ardonagh family joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

• Annual car allowance

• Holiday entitlement of 26 days plus bank holidays increasing with length of service

• 35 hour working week

• Opportunity to progress your career across the entire Ardonagh family

• Award-winning learning & development offering and support to obtain professional qualifications to enhance your knowledge and career prospects

• Pension scheme for when you feel it's time to retire

• 24-hour Employee Assistance support for you and your family's physical and mental wellbeing

• Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and much more

• One day paid volunteering to give back to our communities

• Ardonagh Community Trust (ACT) - raising funds for charity with donation matching in your local community

• The Spotlight Awards, where we celebrate the best of the Ardonagh Group and all the bright talent across our business.

We offer genuine potential for both personal and professional development, come and be part of our story and help us shape our future. So, what are you waiting for?

INDX2

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.