Claims Coordinator / Property Claims Handler - Manchester / Hybrid

Exchange Street Claims ltd; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading insurance firm is seeking a Claims Coordinator/Property Claims Handler for a hybrid role in Manchester. The position entails managing insurance repair processes, communicating with stakeholders, and ensuring quality control. Candidates should bring experience in insurance claims handling and possess strong problem-solving abilities. Competitive salary and extensive benefits are offered, fostering a supportive work environment.

Benefits

Competitive salary

Contributory pension

Life assurance

25 days holiday plus bank holidays

CSR volunteer days

Extensive employee assistance program

Qualifications

• Experience in insurance repair work is essential.
• Ability to manage challenging conversations and prioritize urgent repairs.
• Experience working independently and in a team.

Responsibilities

• Appoint contractors and oversee repair processes.
• Validate estimates and final accounts, ensuring SLA compliance.
• Communicate with stakeholders and conduct quality calls with policyholders.

Skills

Insurance claims handling

Repair process management

Technical building support

Appointment scheduling

Challenging conversations management

Job description

Claims Coordinator/Property Claims Handler - Manchester/Hybrid

We are seeking a Buildings Case Manager with a background in insurance claims handling. This hybrid role involves managing repair works with the contractor network following insurance claim approvals.

Key responsibilities include appointing contractors, overseeing repair processes, validating estimates and final accounts, ensuring SLA compliance, and escalating issues. You will also communicate with stakeholders, conduct quality calls with policyholders, and suggest process improvements.

We are seeking someone with experience in insurance repair work, technical building support, and appointment scheduling. You must manage challenging conversations, prioritize urgent repairs, and work both independently and in a team.

There is a competitive salary, contributory pension, life assurance, 25 days holiday plus bank holidays, CSR volunteer days, and an extensive employee assistance program.

Interestedapplicants should apply online or forward their CV’s to Craig Dyson at Exchange Street Claims 0161 667 0428/[e-mail] Job Ref: CD-170. For all other vacancies, take a look at our website - exchange-street.co.uk