Claims Coordinator

Unum Insurance; Basingstoke; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Unum Insurance is seeking a Claims Coordinator to deliver exceptional customer service in Claims Administration. The role, based in Basingstoke or Dorking, includes proactive communication, attention to detail, and the ability to handle claims queries effectively. Join a supportive and inclusive environment, offering extensive benefits and rewards, while helping the working world thrive.

Benefits

Generous Bonus

DC Pension scheme

Life, medical and income Insurance

Access to remote GP and nutrition coaching

Unlimited mental health support

27 days holiday with buy/sell option

Salary sacrifice electric car scheme

Qualifications

• Background in administration, insurance, or customer services is preferred.
• Good attention to detail and ability to work in a fast-paced environment.

Responsibilities

• Provide excellent customer service in all aspects of Claims Administration.
• Interpret information and make appropriate recommendations.
• Work autonomously and collaboratively within a team.

Skills

Excellent customer service

Attention to detail

Proactive communication

IT skills

Job description

Job Posting End Date: July 01

Who are we?

We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.

The role

What will you be doing?

Claims Coordinator
Dorking or Basingstoke
Hybrid
3 days per week in office

What will you bring?

The Claims Coordinators provide excellent customer service to both internal and external customers in all aspects of Claims Administration, to be successful in this position you will:

• Be proactive, curious and a confident communicator
• Have an excellent telephone manner, providing great customer service
• Speak to brokers, clients, claimants, or medical providers
• Have good attention to detail and work in a varied and fast-paced environment
• Be able to interpret information and make appropriate recommendations
• Work alone and autonomously, as well as collaboratively in a team
• Be able to use IT internal systems on a day-day basis

The successful Customer Service Advisors can expect:

• Full training
• Generous Bonus
• DC Pension scheme
• Life, medical and income Insurance
• Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
• 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
• Salary sacrifice electric car scheme with free on site electric chargers.

Previous successful applicants have been from backgrounds in: administration, insurance or customer services.

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Why join us?

At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.

We’ve built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.

If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail].

Company:

Unum UK