Claims Coordinator

Unum; Dorking; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading employee benefits provider in the UK is seeking a Claims Coordinator to deliver exceptional customer service and administration within a supportive environment. This hybrid role offers training, a generous bonus, and an attractive benefits package, ensuring opportunities for personal and professional growth in a dynamic workplace.

Benefits

Generous Bonus

DC Pension scheme

Life, medical and income Insurance

Access to remote GP and nutrition coaching

Unlimited mental health support

27 days holiday with the option to buy/sell up to 5 days

Salary sacrifice electric car scheme with free chargers

Qualifications

• Experience in administration, insurance, or customer service.
• Excellent telephone manner.
• Ability to work autonomously and as part of a team.

Responsibilities

• Provide excellent customer service in claims administration.
• Interpret information and make appropriate recommendations.
• Work in a fast-paced environment managing varied tasks.

Skills

Customer service

Attention to detail

Communication

Proactivity

Job description

Job Posting End Date: July 01

Who are we?

We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.

The role

What will you be doing?

Claims Coordinator
Dorking or Basingstoke
Hybrid
3 days per week in office

What will you bring?

The Claims Coordinators provide excellent customer service to both internal and external customers in all aspects of Claims Administration, to be successful in this position you will:

• Be proactive, curious and a confident communicator
• Have an excellent telephone manner, providing great customer service
• Speak to brokers, clients, claimants, or medical providers
• Have good attention to detail and work in a varied and fast-paced environment
• Be able to interpret information and make appropriate recommendations
• Work alone and autonomously, as well as collaboratively in a team
• Be able to use IT internal systems on a day-day basis

The successful Customer Service Advisors can expect:

• Full training
• Generous Bonus
• DC Pension scheme
• Life, medical and income Insurance
• Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
• 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
• Salary sacrifice electric car scheme with free on site electric chargers.

Previous successful applicants have been from backgrounds in: administration, insurance or customer services.

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Why join us?

At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.

We’ve built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.

If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail].

Company:

Unum UK