Claims Conversion Specialist: Client Retention & Progression

MPJ Recruitment Ltd; Manchester; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Birthday off

Annual leave rewards for attendance

Wellbeing support

Job summary

MPJ Recruitment Ltd invites applications for a Conversion Handler position based in Manchester City Centre. The role involves engaging with clients to retain claims, progress cases and convert missed opportunities into successful outcomes.

You will manage relationships, resolve concerns, and support vehicle hire arrangements while collaborating with internal and external partners to maximise conversions and ensure high-quality service.

Qualifications

• Experience in telephone-based customer service, sales or retention.
• Excellent communication, negotiation and objection-handling skills.
• A proactive, results-driven and solutions-focused approach.
• Strong organisational skills and attention to detail.
• Confidence managing challenging conversations in a target-driven environment.

Responsibilities

• Building relationships with new and existing clients.
• Resolving concerns and overcoming objections to retain claims.
• Identifying opportunities to progress pending and rejected claims.
• Supporting clients with vehicle hire arrangements and resolving issues.
• Working with internal teams and external partners to maximise claim conversion.
• Maintaining accurate records and delivering excellent customer service.

Skills

Phone support

Negotiation

Objection handling

Results-driven

Attention to detail

Job description

MPJ Recruitment Ltd invites applications for a Conversion Handler position based in Manchester City Centre. The role involves engaging with clients to retain claims, progress cases and convert missed opportunities into successful outcomes.

You will manage relationships, resolve concerns, and support vehicle hire arrangements while collaborating with internal and external partners to maximise conversions and ensure high-quality service.