Claims Consultant

Gallagher Bassett; Greater London; On-site; GBP 25,000 - 45,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development

Collaborative culture

Meaningful global impact

Job summary

Gallagher Bassett in London seeks a skilled Claims Handler to manage a variety of claims for different clients, ensuring efficient and compliant handling throughout the lifecycle.

You will investigate, gather documentation, liaise with claimants, solicitors and brokers, and help negotiate settlements while keeping MOJ guidelines and regulatory requirements in view. Strong communication and analytical skills are essential.

Qualifications

• Proven experience in handling claims within insurance or legal environments.
• Strong understanding of MOJ guidelines and liability claims.
• Excellent analytical and problem-solving skills.
• Effective communication and negotiation with clients and stakeholders.
• Detail-oriented with strong organisational skills.
• Proficiency in claims management software and Microsoft Office.

Responsibilities

• Manage and process claims ensuring timely resolution.
• Investigate claims and gather documentation.
• Liaise with clients, claimants, solicitors, and stakeholders.
• Ensure compliance with MOJ guidelines and legal requirements.
• Analyse policy coverage, liability, and damages.
• Prepare detailed reports and maintain records.
• Collaborate with internal and external partners on defence strategies.
• Update brokers and insureds on claim status.
• Stay updated on industry trends and regulations affecting liability claims.
• Provide exceptional customer service.

Skills

Claims handling

Insurance industry

MOJ guidelines

Analytical thinking

Negotiation skills

Attention to detail

Communication skills

Education

Relevant qualifications in insurance or law

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose.Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership-and that’s exactly what you'll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence.Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

Overview

We are seeking a skilled and knowledgeable Claims Handler to join our team. The successful candidate will be responsible for managing a variety of claims for different clients, ensuring efficient and effective handling of each case.

How you'll make an impact

• Manage and process claims ensuring timely and accurate resolution.
• Conduct thorough investigations into claims, gathering necessary documentation and evidence to support defence strategies.
• Liaise with clients, claimants, solicitors, and other stakeholders to facilitate the claims process and negotiate settlements where appropriate.
• Ensure compliance with MOJ guidelines and all legal requirements throughout the claims handling process.
• Analyse and interpret policy coverage, liability, and damages to determine appropriate action on claims.
• Prepare detailed reports and documentation for each claim, maintaining accurate records and files.
• Collaborate with internal teams and external partners to develop effective defences strategies.
• Update brokers and insureds regularly on the status and progress of claims, ensuring clear and transparent communication.
• Stay updated on industry trends, legal developments, and changes in regulations affecting liability claims.
• Provide exceptional customer service, addressing inquiries and concerns promptly and professionally.

About You

• Proven experience in handling claims, preferably within an insurance or legal environment.
• Strong understanding of MOJ guidelines and legal aspects related to liability claims.
• Excellent analytical and problem-solving skills, with the ability to assess complex situations and make informed decisions.
• Effective communication and negotiation skills, with the ability to build rapport with clients, brokers, and stakeholders.
• Detail-oriented with strong organisational skills to manage multiple claims simultaneously.
• Proficiency in using claims management software and Microsoft Office Suite.
• Ability to work independently and as part of a team in a fast-paced environment.
• Relevant qualifications in insurance, law, or a related field are preferred.
• Previous experience in a similar role is essential.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.

Although this role is listed as full-time, if you're in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)