Claims Co-ordinator Major Loss

Aviva plc; Perth; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Claims Co-ordinator for their Major Loss team. This role is perfect for someone with strong organisational skills and a knack for problem-solving. You will play a crucial role in supporting the team throughout the claims lifecycle, ensuring customer satisfaction and efficient processing. With a focus on relationship management and administrative excellence, this position offers a dynamic work environment where your contributions will directly impact customer outcomes. Join a company that values your development and offers a range of benefits to support your career growth.

Benefits

Competitive Salary

Bonus Opportunity

Generous Pension Scheme

25 Days Holidays

Employee Discounts

Free Shares

Flexible Benefits

Paid Volunteering Days

Wellbeing Support

Qualifications

• Experience in handling Home Claims and providing administrative support.
• Strong communication skills for effective stakeholder engagement.

Responsibilities

• Provide administrative support to Major Loss Field teams.
• Coordinate meetings and handle communications with customers and suppliers.

Skills

Organisational Skills

Problem-Solving

Customer Service

Relationship Management

Planning and Prioritizing

Tools

Microsoft Word

Microsoft Excel

Job description

Join to apply for the Claims Co-ordinator Major Loss role at Aviva

5 days ago Be among the first 25 applicants

Join to apply for the Claims Co-ordinator Major Loss role at Aviva

Are you someone with a curiosity about organising and problem-solving?

We are seeking a dedicated individual to join our dynamic Major Loss team.

If you excel in planning and relationship management while providing excellent customer service, this could be the perfect role for you!

A bit about the job:

You will provide vital administrative support to our Major Loss Field teams, playing a key role in the proactive and efficient support of Home Major Loss Claims. This position focuses on supporting the team throughout the claim lifecycle, ensuring key milestones are met, delivering excellent customer outcomes, help shortening claim lifecycles, and help with optimizing indemnity spend.

Your responsibilities will encompass a range of administrative duties, including coordinating instructions and on-site meetings with customers, third parties, and suppliers. You will handle phone calls from adjusters, customers, and suppliers, update claim files, arrange payments within the team's authority, assist with emails, and provide general IT support using Microsoft Word and Excel.

Skills and experience we’re looking for:

• Good knowledge of Home Claims in general.
• Skilled in planning, prioritizing, managing time, and organizing personal workload and priorities.
• Proficient in identifying and solving problems with experience in handling complaints.
• Capable of meeting customer needs effectively.
• Strong relationship management skills and comfortable communicating with stakeholders at various levels, both internal and external

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary - competitive (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holidays plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to [e-mail]

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting

• Industries

  Insurance

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