Claims Co-ordinator Major Loss

Aviva; Perth; On-site; GBP 25,000 - 40,000; Full time

Job summary

An established industry player is seeking a Claims Coordinator to join their dynamic Major Loss team. This role is crucial in providing administrative support throughout the claim lifecycle, ensuring key milestones are met and customer outcomes are optimized. If you have a knack for planning, problem-solving, and relationship management, this could be the perfect opportunity for you. The position offers a competitive salary, generous benefits, and a supportive work environment that values flexibility and collaboration.

Benefits

Generous pension scheme

25 days holiday plus bank holidays

Up to 40% discount on Aviva products

Paid volunteering days

Flexible benefits including cycle to work

Bonus opportunity based on performance

Supportive policies for parental leave

Wellbeing support tools

Qualifications

• Strong organizational skills with a focus on planning and prioritizing tasks.
• Experience in problem-solving and handling customer complaints effectively.

Responsibilities

• Coordinate instructions and on-site meetings with customers and suppliers.
• Update claim files and handle calls from adjusters and customers.

Skills

Knowledge of Home Claims

Planning Skills

Problem-solving Skills

Relationship Management

Communication Skills

Tools

Microsoft Word

Microsoft Excel

Job description

Claims Coordinator – Major Loss

Are you someone with a curiosity about organising and problem-solving?
We are seeking a dedicated individual to join our dynamic Major Loss team.
If you excel in planning and relationship management while providing excellent customer service, this could be the perfect role for you!

About the job:

You will provide vital administrative support to our Major Loss Field teams, playing a key role in supporting Home Major Loss Claims. This position focuses on supporting the team throughout the claim lifecycle, ensuring key milestones are met, delivering excellent customer outcomes, reducing claim durations, and optimizing indemnity spend.

Your responsibilities include coordinating instructions and on-site meetings with customers, third parties, and suppliers; handling calls from adjusters, customers, and suppliers; updating claim files; arranging payments within authority; assisting with emails; and providing general IT support using Microsoft Word and Excel.

Skills and experience:

• Good knowledge of Home Claims.
• Strong planning, prioritizing, and organizational skills.
• Problem-solving skills and experience handling complaints.
• Ability to meet customer needs effectively.
• Strong relationship management and communication skills with stakeholders at various levels.

Benefits of the role:

• Competitive starting salary (dependent on location, skills, experience, and qualifications).
• Bonus opportunity of 6% of annual salary, based on performance.
• Generous pension scheme with up to 14% contribution from Aviva.
• 25 days holiday plus bank holidays; options to buy or sell up to 5 days.
• Up to 40% discount on Aviva products and other retailer discounts.
• Up to £1,200 of free Aviva shares annually through our Share Plan and Save As You Earn scheme.
• Supportive policies including parental and carer’s leave.
• Flexible benefits, including sustainability options like cycle to work.
• Paid volunteering days and involvement in Aviva Communities.
• Focus on wellbeing with various support tools.

To learn more, visit our website and use our salary calculator to see your total Aviva Reward.

Inclusive workplace:

We welcome applications from all backgrounds and experiences. Even if you don’t tick every box, we encourage you to apply. We consider flexible working arrangements, including part-time and job shares.

Most of our staff work around 50% in offices, combining flexibility with collaboration.

Learn more about working at Aviva here.

We interview every disabled applicant who meets the minimum criteria. Please email us at [e-mail] if you have a disclosed disability.

Submit your application online, or contact us for alternative methods.