Claims Co-ordinator Major Loss

TN United Kingdom; Perth; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their dynamic Major Loss team. This role involves providing essential administrative support throughout the Home Major Loss Claims lifecycle, ensuring key milestones are met and customer needs are effectively addressed. You'll coordinate interactions with customers and third parties, manage claim files, and utilize Microsoft tools to enhance operational efficiency. With a focus on problem-solving and relationship management, this position is perfect for someone who thrives in a collaborative environment and is eager to make a positive impact.

Benefits

Competitive Salary

Bonus Opportunity

Generous Pension Scheme

25 Days Holidays

Retailer Discounts

Free Aviva Shares

Flexible Benefits

Paid Volunteering Days

Wellbeing Support

Qualifications

• Experience in Home Claims and customer service roles.
• Strong organizational and time management skills.

Responsibilities

• Provide administrative support to Major Loss Field teams.
• Coordinate meetings and handle communications with stakeholders.

Skills

Home Claims Knowledge

Planning and Prioritizing

Problem Solving

Relationship Management

Customer Service

Tools

Microsoft Word

Microsoft Excel

Job description

Social network you want to login/join with:

Are you someone with a curiosity about organising and problem-solving?
We are seeking a dedicated individual to join our dynamic Major Loss team.
If you excel in planning and relationship management while providing excellent customer service, this could be the perfect role for you!

A bit about the job:

You will provide vital administrative support to our Major Loss Field teams, playing a key role in the proactive and efficient support of Home Major Loss Claims. This position focuses on supporting the team throughout the claim lifecycle, ensuring key milestones are met, delivering excellent customer outcomes, helping to shorten claim lifecycles, and optimizing indemnity spend.

Your responsibilities will include coordinating instructions and on-site meetings with customers, third parties, and suppliers. You will handle phone calls from adjusters, customers, and suppliers, update claim files, arrange payments within the team's authority, assist with emails, and provide general IT support using Microsoft Word and Excel.

Skills and experience we’re looking for:

• Good knowledge of Home Claims in general.
• Skilled in planning, prioritizing, managing time, and organizing personal workload and priorities.
• Proficient in identifying and solving problems, with experience in handling complaints.
• Capable of meeting customer needs effectively.
• Strong relationship management skills and comfortable communicating with stakeholders at various levels, both internal and external.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have much to offer as an Aviva colleague.

• Starting salary - competitive (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 6% of annual salary. The actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on your contributions.
• 25 days holidays plus bank holidays, with options to buy or sell up to 5 days.
• Up to 40% discount on Aviva products and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and the opportunity to share in Aviva's success with our Save As You Earn scheme.
• Supportive policies including parental and carer’s leave.
• Flexible benefits including options like cycle to work and sustainability initiatives.
• Opportunity to make a difference through our Aviva Communities and use 3 paid volunteering days.
• Focus on wellbeing with various support tools available.

Learn more by using our salary calculator to see your potential total Aviva Reward.

Aviva is for everyone:

We’re inclusive and welcome applications from all backgrounds and experiences. Even if you don’t meet every requirement, we encourage you to apply. We also support flexible working arrangements, including part-time and job share options.

We adapt locations, hours, and working patterns to suit our customers, business, and employees. Most of our team members spend about 50% of their time in our offices, combining flexibility with collaboration.