Claims Client Relationship Manager - FTC

Chubb; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Claims Client Relationship Manager for an interim role in London. This dynamic position involves building and maintaining relationships with a diverse portfolio of accounts in the Real Estate sector. The successful candidate will work closely with internal teams and external stakeholders to ensure exceptional claims management and customer service. This role promises to be fast-paced and engaging, offering the chance to contribute significantly to the growth and success of the portfolio. If you have a background in claims and a passion for client relations, this opportunity could be the perfect fit for you.

Qualifications

• Experience in claims management and customer relationship roles is essential.
• Strong problem-solving skills and ability to engage with various stakeholders.

Responsibilities

• Manage claims customer relationships and resolve queries effectively.
• Coordinate activities on claims service issues across multiple accounts.

Skills

Claims Management

Customer Relationship Management

Stakeholder Engagement

Problem Solving

Education

Relevant experience in Claims Environment

Job description

Do you have previous experience working in a Claims Environment? Are you available for interim work and interested in joining one of the largest commercial insurers in the world? If so, we would love to hear from you!

We have an interim opportunity available for 6 months for a Claims Client Relationship Manager based in our London office. This is a fast-paced role and entails building and maintaining a portfolio of accounts within the Real Estate practice. The job holder will need to develop good relationships with a wide range of stakeholders, including the Broking community, the Client, and Chubb claims, sales and underwriting colleagues. Importantly, the majority of Real Estate accounts include a Third-Party Administrator appointment, and therefore it is essential to work closely with our Vendor team and our TPA partners to provide the best outcome for our Brokers and Clients. Our business development colleagues will require our support in growing the portfolio, starting at the quoting/offering or tender stage, during the contract period or for contract renewal.

Key Responsibilities:

• Working with internal and external stakeholders to deliver Claims Customer Relationship Management by resolving queries, managing escalations, reporting, and other key activities for the role.
• Working closely with the underwriting and claims teams, acting as the gatekeeper for any local claim service issues relevant to the Real Estate portfolio, escalating as appropriate.
• As this is a high-volume portfolio, maintain a register of all accounts and work with the vendor team to ensure the service instructions for all involved parties are maintained.
• Problem-solve and coordinate the activity on claims service issues across a variety of accounts and support the business in the resolution of such queries.
• Maintain regular contact with designated brokers to champion Chubb’s claims service.
• Attend new business pitches and complete tender documentation to promote Chubb’s claims proposition, and also attend claims review meetings for our existing Client accounts.