Claims Broker

International Professional Risks Europe; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Health & life insurance policies

Annual performance bonus

Six‑monthly rewards

4‑day work week

Job summary

International Professional Risks Europe is seeking a Claims & Facultative professional to process delegated authority and facultative claims in the London market. You will monitor the claims lifecycle, respond to client enquiries, and use Lloyd's systems like ECF and CLASS to ensure accurate servicing.

Responsibilities include broker claims files into the London market, maintain electronic records, liaise with insurers, brokers, and clients, and provide technical support to the team while

Qualifications

• Analytical thinking and attention to detail are essential.
• Strong interpersonal and stakeholder management skills are required.

Responsibilities

• Process claims for Delegated Authority and Facultative business.
• Monitor claims lifecycle and respond to client enquiries.
• Use Lloyd's systems such as ECF and CLASS.
• Broker claims files into the London market.
• Correspond with insurers, local brokers and clients professionally.
• Update and maintain electronic records accurately.
• Handle and respond to Bureau / XIS queries.
• Provide technical support to other team members.
• Liaise with clients, local producers, Coverholders, loss adjusters and insurers.
• Deliver accurate and timely responses to client correspondence, meeting service standards (e.g. 48-hour SLA).
• Provide back‑up broking support during periods of staff shortage or high workload.
• Ensure compliance with internal policies, external regulations and statutory requirements.
• Organise, manage and maintain an efficient and compliant archiving system.
• Support colleagues within the technical department with any activities as required.
• Strong interpersonal skills.
• Analytical thinking and attention to detail.
• Organizational and stakeholder management skills.
• 4‑day work week (subject to terms & conditions).
• Competitive annual salary, reviewed every year.
• Annual performance bonus
• Six‑monthly rewards
• Health & life insurance policies (subject to terms & conditions).

Skills

Analytical thinking

Attention to detail

Interpersonal skills

Organizational skills

Stakeholder management

Job description

Reporting to: Manager - Claims & Facultative Business

Responsibilities and Duties

• Process claims for Delegated Authority and Facultative business
• Monitor claims lifecycle, handling issues and responding to client enquiries
• Use ECF, CLASS and other relevant Lloyd’s systems effectively
• Broker claims files into the London market
• Correspond with insurers, local brokers and clients in a professional manner
• Update and maintain electronic records accurately
• Handle and respond to Bureau / XIS queries
• Provide technical support to other team members
• Liaise with clients, local producers, Coverholders, loss adjusters and insurers
• Deliver accurate and timely responses to client correspondence, meeting agreed service standards (e.g. internal SLA is within 48 hours, where applicable)
• Provide back‑up broking support during periods of staff shortage or high workload
• Ensure compliance with all internal policies, external regulations and statutory requirements
• Organise, manage and maintain an efficient and compliant archiving system
• Support colleagues within the technical department with any activities as required
• Strong interpersonal skills
• Analytical thinking and attention to detail
• Organizational and stakeholder management skills
• 4‑day work week (subject to terms & conditions)
• Competitive annual salary, reviewed every year
• Annual performance bonus
• Six‑monthly rewards
• Health & life insurance policies (subject to terms & conditions)