Claims Assessor

TN United Kingdom; Reigate; Hybrid; GBP 35,000 - 41,000; Full time

Job summary

Join a forward-thinking company as a claims assessor, where your expertise in life insurance will shine. In this role, you'll be part of a dedicated team, ensuring outstanding customer service while navigating complex claims. With a focus on relationship-building and effective communication, you'll manage the claims process from start to finish, making a meaningful impact on customers' lives. Enjoy a competitive salary, generous benefits, and a flexible working environment that prioritizes your well-being. If you're ready to make a difference and grow your career, this opportunity is perfect for you.

Benefits

Generous pension scheme

29 days holiday plus bank holidays

Performance bonus

Discount on Aviva products

Free Aviva shares

Flexible benefits

Paid volunteering days

Wellbeing support tools

Qualifications

• Experience in assessing protection claims and managing claims processes.
• Strong understanding of legal aspects relevant to claims.

Responsibilities

• Assess life insurance and protection claims from investigation to outcome.
• Engage with customers and manage communications effectively.

Skills

Knowledge of life insurance products

Claims management

Relationship-building skills

Communication skills

Decision-making ability

Job description

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Are you someone that is highly motivated with experience in assessing protection claims? If so, we have a perfect opportunity for you.

You’ll have a good understanding of compliance with relevant policies, external regulation, and claims standards, with exceptional care and emotional intelligence to ensure customer support and any vulnerability needs are looked after.

If it sounds like you, we would love to hear from you!

A bit about the job

You’ll be joining a highly motivated team to assess life insurance, income protection, terminal illness, and critical illness cover insurance claims — from investigation to keeping customers informed and through to claim outcome, providing outstanding customer service.

You’ll operate efficiently across multiple systems, propose process improvements, and adapt to evolving technologies to boost performance. The role will actively collect essential claim details, manage communications, and refer complex issues to specialists when appropriate.

You’ll engage with customers to assess claims, offer assistance, and handle sensitive outcomes with understanding and care. You must maintain clear communication, develop relationships with stakeholders, stay informed on industry developments, guide colleagues, and participate in training and projects.

Your impact will be felt through your engagement with customers, assessing claims, offering assistance, and handling sensitive outcomes with understanding and care.

Skills and experience we’re looking for

• A broad knowledge of life-related products, for example, life insurance, critical illness, income protection, and terminal illness. Knowledge of legal aspects relevant to claims, such as Probate and CIDRA rules.
• The ability to manage claims from start to end, including signing out claims independently and working autonomously.
• Experience in dealing with reinsurers and medical officers, along with experience handling misrepresentation as set out in ABI guidelines.
• Strong relationship-building and communication skills, with a desire to deliver high-quality service and a commitment to individual and team performance.
• The ability to prioritize work effectively, anticipate problems, and make decisions confidently and independently.

What you’ll get for this role

Our purpose — with you today, for a better tomorrow — is a promise we make to our colleagues too. One way we live up to that promise is by investing in you. We have much to offer as an Aviva colleague.

• Starting salary circa £35,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity — 8% of annual salary, dependent on performance and company results.
• Generous pension scheme — Aviva will contribute up to 14%, depending on your contributions.
• 29 days holiday plus bank holidays, with options to buy or sell up to 5 days.
• Make your money go further — Up to 40% discount on Aviva products and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the company's success with our Save As You Earn scheme.
• Supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options like cycle-to-work schemes.
• Make a difference — be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We prioritize your wellbeing with various support tools and initiatives.

Take a look to learn more. Enter a salary into this calculator to see your total Aviva Reward.

Aviva is for everyone

We’re inclusive and welcome applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we encourage you to apply. We consider all flexible working arrangements, including part-time and job shares.

We adapt locations, hours, and working patterns to fit our customers, business, and colleagues. Most of our people work smart — spending around 50% of their time in our offices each week — combining flexibility with in-person collaboration.