Claims Assessor

LV=; Exeter; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

LV= Life and Pensions is seeking a Protection Claims Assessor to manage Life and Disability claims. The ideal candidate will demonstrate empathy, attention to detail, and strong communication skills while working in a hybrid model. This permanent position offers an attractive salary and a comprehensive benefits package including flexible holiday options, annual bonuses, and a competitive pension scheme.

Benefits

26 days' holiday, increasing to 28 days after two years

Annual bonus scheme

Flexible benefits including cycle to work scheme

Competitive pension scheme with double-matching

Employee Assistance Programme

Virtual GP service

Up to 20% discount on life products for immediate family

Qualifications

• Experience in Life & Disability Income Protection claims.
• Able to work under pressure and detail-oriented.
• Good communicator.

Responsibilities

• Assess Life and Disability claims according to departmental procedures.
• Ensure claims decisions are justified and compliant with standards.
• Communicate with both internal and external customers.

Skills

Empathy

Attention to Detail

Communication

Numerical Skills

Ability to Work Under Pressure

Job description

About The Role

Fancy a challenging, yet rewarding new opportunity?
We’re recruiting for a Protection Claims Assessor to join our dynamic team, to assess our Life and Disability claims, complying with controls which ensure claims are paid to legitimate claimants under LV=’s Protection products.
This is a permanent position, which will offer flexible home working /hybrid working once fully trained and competent in the role.
Some visits to Exeter may be necessary for key events and training (all expenses will be met).
You’ll be part of a wider team and have all the support you need, so whether you’re on the doorstep of the office or a bit further away, let’s talk about what an opportunity here could look like for you.

About You

We’re looking for someone with Life & Disability Income Protection claims experience who is empathetic, due to the nature of calls you will be handling, a real people person! You’ll need to be able to work under pressure and have a keen eye for detail. You will need to be good with numbers and a great communicator.
We want to encourage fast learners and people who feel they can really make a difference to apply for this role, as you definitely get out what you put in here at LV!

Key Responsibilities

• You’ll assess Life and Disability claims in accordance with specified departmental procedures, determining the level of benefit to be paid.
• Ensure that all claims decisions are capable of being explained and justified, in order to prove that fair and consistent standards are being applied.
• Comply with regulatory and statutory standards and controls, both auditory and departmental, whilst maintaining up-to-date medical knowledge sufficient to enable the underwriting of claims.
• Correspond and communicate with both internal and external customers and service providers.

Rewards & Benefits

This role is a Band B in the LV= Structure.
At LV= Life and Pensions, you’ll go above and beyond to do the right thing for our customers. We’ll reward your hard work with an attractive, competitive salary and benefits package, which includes:

• 26 days' holiday – increasing after two years of service to 28 days
• The opportunity to buy or sell up to five days of holiday
• An annual bonus scheme based on company and personal performance
• Flexible benefits, including a cycle to work scheme, personal accident insurance, critical illness cover, private medical insurance, and dental insurance
• Competitive pension scheme - LV= Life and Pensions will double-match the amount you pay, up to 14% (subject to National Minimum Wage requirements)
• Group Life Assurance of four times your basic pay to your dependents (you’ll have the option to increase this to 8 x cover)
• Group Income Protection, if you enrol into the pension scheme and reach 5 years of service
• Employee Assistance Programme (EAP) service for support when you need it
• Virtual GP service
• Shared parental leave
• Up to 20% discount on our life products for you and your immediate family.

Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship in order for your application to be considered.

If you are offered this role as an internal secondment, please note your base band benefits will not change during the secondment.

About Us

Here at LV= Life and Pensions we love to hear from great people, so don’t forget to connect with us on social media.

We’re proudly an equal-opportunity employer and we highly value diversity and inclusivity.

We don’t discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We’re also open to conversations about flexible working as part of your application - if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen.