Claims Investigator

National House Building Council; Exeter; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join a leading organization in the housing sector, dedicated to raising building standards and protecting homeowners. This role involves investigating claims, conducting on-site meetings, and providing resolutions under the NHBC Buildmark Cover. You'll be part of a dynamic team that values professional development and customer service excellence. The company offers a supportive environment with flexible working arrangements and a comprehensive benefits package, including generous leave and an enhanced pension scheme. This is an exciting opportunity to contribute to a meaningful mission while advancing your career.

Benefits

27 days annual leave + bank holidays

Enhanced pension scheme (up to 10.5%)

Life assurance

Subsidised private medical insurance

Employee discounts platform

Enhanced maternity, paternity, adoption leave and pay

Qualifications

• Strong knowledge of housing construction and NHBC Technical Standards.
• Ability to analyze information for decision making.
• Experience in maintaining customer relationships.

Responsibilities

• Investigate claims and determine liability under NHBC policy.
• Conduct on-site resolution meetings between homeowners and builders.
• Prepare technical reports and maintain investigation records.

Skills

Knowledge of housing construction

Ability to influence and maintain relationships

IT literacy

Clear and succinct writing

Information gathering and analysis

Specialist technical expertise

Continual professional development

Excellent customer service

Job description

Employment type: full time, permanent

Job summary:

To efficiently and effectively investigate on site and provide determination of Claims and Resolutions under the NHBC Buildmark Cover up to the prescribed financial limits. To promote the aims and services of NHBC and to advance good customer relations.

What you’ll be doing

• Examination of documents and available history of a property, establish the limits of the cover provided under the NHBC policy.
• Conduct on site Resolution meetings between Homeowners and Builders.
• Investigate Claims made against the NHBC policy.
• Diagnose cause of failure and determine if NHBC is liable or another insurer, depending on policy/standards wording.
• Calculate cost of repair using NHBC repair estimating system.
• Prepare schedules for remedial work and issue instructions to Builder/Remedial Works Contractor.
• Provide technical reports.
• Notify Homeowners and Builders of decision on Resolution and Claims within authority level.
• Make recommendations as to the validity of Claims and suggest appropriate course of action on Claims above financial limits.
• Plan workload, typically 3 months ahead. Supervision of repairs, anything up to 9 months. Monitoring for periods in excess of 1 year.
• Maintain records of all investigations and Resolutions for audit purposes.

What we’re looking for

• Knowledge of housing construction and NHBC Technical Standards.
• Able to influence and deal with potential disagreements in an assertive manner that maintains relationships.
• IT literate and able to learn new software packages.
• Able to write clearly and succinctly in a well-structured and logical way.
• Able to gather and analyse information to support decision making.
• Applies specialist and detailed technical expertise.
• Develops job knowledge and expertise through continual professional development.
• Willing to go the extra mile to deliver excellent customer service

What we offer

Our benefits package includes:

• 27 days annual leave + bank holidays
• enhanced pension scheme (up to 10.5%)
• life assurance
• subsidised private medical insurance
• employee discounts platform
• enhanced maternity, paternity, adoption leave and pay for all new parents

+ many more!

Who we are

At NHBC, we pride ourselves on being truly unique. No other organisation in our sector matches the range of services and scale we provide. As the market leader, we are recognised as the go-to for new home warranties and insurance. Our team is united by a core purpose: to raise the standards of house building and protect homeowners.

Why you should join us

As a modern, family-friendly employer, we’re in a phase of rapid growth, embracing technology, data and new ways of working. We’re seeking passionate, skilled and driven individuals to join us on this exciting journey.

Once onboard, you’ll have access to fantastic opportunities for personal and career growth. You’ll receive thorough training, continuous development and the chance to earn recognised qualifications and professional memberships to support your journey.

We support flexible working and encourage our colleagues to find a balance that suits them. While we may not be able to accommodate every request, we’re always happy to have a conversation about flexible working arrangements.

Our inclusive culture

We are dedicated to fostering an inclusive culture where everyone feels empowered to bring their authentic selves to work. We firmly believe in the right of all our employees and customers to be treated fairly, with dignity and respect, and free from discrimination. Our active employee networks support colleagues and their allies, providing safe spaces for open conversations and idea-sharing.

Why NHBC

Work for the UK’s leading independent provider of warranty and insurance for new-built homes.

We have a range of job opportunities across the UK, including field and home-based roles within corporate, business operations and field tech. We welcome experienced professionals and those new to the world of work such as trainees, and with our flexible working approach we are open to helping you find a role that works for you.

Why work for NHBC

NHBC colleagues have access to a wide range of additional benefits and we ensure our packages are attractive to current and potential employees.

Flexibility

Working flexibly is part of our commitment to supporting a positive work-life balance and we are always happy to talk about flexible and hybrid working, wherever possible.

Bonus

We offer a yearly performance based bonus to all employees based on a percentage of salary.

27 days holiday + bank holidays with the opportunity to purchase extra days.

Enhanced leave and pay

We offer equalised maternity, paternity, adoption leave and pay for all new parents.

We recognise the valuable contribution that our colleagues make, benchmarking our salaries, against the wider market to ensure our packages are attractive.

Our Diversity Equity and Inclusion (DE&I) strategy is focused on providing a shared direction and commitment for the organisation to respect and value our diverse workforce and continue to build a more inclusive workplace. We aim to attract and retain a workforce that represents the communities in which we work.

If you're interested in working at NHBC but haven't found the role for you within our list of current vacancies, please feel free to upload your CV. We will contact you if a suitable position becomes available and will keep your CV on file for up to 18 months. We also recommend checking our careers web page regularly, as new opportunities are posted frequently.

National House-Building Council and its subsidiaries (NHBC) engage with preferred recruiters or agencies on a formal basis. NHBC is unable to accept applications from recruiters or agencies who do not have signed terms of business with NHBC. If unsolicited applications or CVs are received from recruiters or agencies with or without such an agreement, NHBC will neither consider nor agree to any payment to that party.