Claims Assessor

Cover-More Group; Brighton; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits in a dynamic travel insurance business as a Claims Assessor. This role is perfect for self-motivated individuals with a passion for customer service and claims management. You'll guide clients through the claims process, ensuring a smooth experience while working towards performance targets. The company fosters a supportive environment that values optimism and diversity, offering a hybrid work model to maintain work-life balance. With opportunities for career growth and a range of benefits, this position promises to be both rewarding and fulfilling. Join a global team dedicated to caring for travelers and making a difference in their journeys.

Benefits

25 days annual leave

Optional private health insurance

Life insurance and income protection

Cycle to work scheme

Employee discounts and cashback

2 paid volunteering days

Qualifications

• Experience in customer service, admin, or claims within insurance.
• Excellent written and verbal communication skills are essential.

Responsibilities

• Guide customers through the claims process and assess claims.
• Liaise with customers and corporate clients via phone and email.

Skills

Customer service experience

Claims assessment

Excellent communication skills

Problem-solving skills

Attention to detail

Multi-tasking

Education

Experience in insurance or financial services

Job description

Location: Brighton, Brighton and Hove, United Kingdom

Job Category: Call Centre and Customer Service

Job Description

Travel Guard, a Zurich Cover-More company, is a global travel insurance business based in Brighton. Millions of leisure and business travellers rely on Travel Guard, our portfolio of travel insurance solutions and global assistance services, to help them recover from unexpected circumstances that can interrupt their travel plans.

An exciting opportunity has arisen to join our rapidly growing travel insurance business as a Claims Assessor. We’re looking for self-motivated, customer-centric individuals with claims or insurance experience who want to grow their careers in a role that is incredibly rewarding and where every day is different.

The start date for this role is 3rd March 2025.

So, what’s the job?

• You’ll guide customers through each stage of the claims process.
• You’ll liaise with customers and corporate clients over the phone and via email.
• You’ll assess claims under Travel Guard insurance plans.
• You’ll analyze claims made against the relevant policy wording.
• You’ll contact claimants to request additional information where required and settle or decline the claim as appropriate.
• You’ll work towards targets and key performance indicators (KPIs) to achieve business objectives.

And what are we looking for?

• You’ll have experience in customer service, admin, or claims experience within insurance or financial services.
• You’ll have excellent written and verbal communication skills.
• You’ll have the ability to multi-task and prioritize your workload to meet targets and deadlines.
• You’ll have excellent accuracy and attention to detail.
• You’ll be a great problem solver with good investigative skills.

So, why choose us?

We value optimism, caring, togetherness, reliability, and determination.

We have more than 2500 employees worldwide: we’re a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, and customer service professionals. We share a global mission to look after travellers, at every step of their journey.

Job flexibility: We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.

Career growth: We want you to continue to learn, develop, and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business!

Take the time you need, for you and your community: We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave, and a comprehensive paid parental leave scheme.

Diversity and inclusion: We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

We also offer some fantastic benefits including:

• Competitive salary dependent on experience plus bonus.
• 25 days annual leave, plus bank holidays.
• 2 paid volunteering days each year.
• Optional private health insurance (including access to Bupa virtual GP service).
• Life insurance and income protection.
• Cycle to work scheme.
• Employee discounts and cashback on thousands of retailers.

Apply today and let’s go great places together!