Claims Advocate - Property & Casualty Claims

Marsh McLennan; Birmingham; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401K and company match program

Company-paid life and disability

Generous paid time off programs

Employee assistance program (EAP)

Volunteer paid time off (VTO)

Career mobility

Employee networking groups

Tuition reimbursement and professional

Development opportunities

Charitable contribution match programs

Stock purchase opportunities

Job summary

Marsh is seeking a Claims Advocate - Property & Casualty Claims to join our MMA team in Birmingham. You will manage low-complexity claims, collaborate with clients, and support claim reporting and reviews, leveraging Origami and EPIC as part of a data-driven approach.

Ideally you have a degree or 2+ years in insurance, strong organizational and communication skills, and are willing to obtain a P&C license. You’ll work closely with our Claims Intake Team to deliver timely outcomes.

Qualifications

• Bachelor’s Degree or 2+ years insurance experience.
• Excellent organization and time management skills.
• Strong communication and customer service abilities.
• Ability to research and analyze problems independently.
• Multi-tasking capability with strong attention to detail.
• Ability to self-check work for accuracy.
• Proficiency in Microsoft Word and Excel.
• Willingness to learn Origami and EPIC systems.
• Prior insurance (brokerage or carrier) experience preferred.
• Shared commitment to company values: Integrity, Collaboration, Passion, Innovation, Accountability.
• Property and Casualty Adjuster License or willingness to obtain within 90 days required.

Responsibilities

• Utilize Origami to track and update claims and leverage EPIC to obtain copies of policies for assigned accounts.
• Manage and handle claims of low complexity from intake through resolution.
• Assign multiple client accounts to actively monitor and manage.
• Proactively follow up on open P&C claims across property, general liability, and auto lines to ensure timely progression toward resolution.
• Negotiate with adjusters on behalf of clients to drive favorable claims outcomes.
• Apply a proactive coverage mindset to assigned casualty claims, anticipating potential issues.
• Develop loss analysis reports including but not limited to Loss Summaries.
• Prepare and organize materials for claim review meetings and stewardship meetings for assigned accounts.
• Collaborate with the Claims Intake Team to support accurate and timely claim reporting.
• Execute all other claims-related duties as assigned.

Skills

Organization and time management

Communication and customer service

Problem research and analysis

Multitasking

Self-check for accuracy

Origami and EPIC knowledge

Insurance industry experience

Education

Bachelor’s degree or 2+ years insurance experience

Tools

Microsoft Word

Microsoft Excel

Origami

EPIC

Job description

Company:

Description:

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Claims Advocate - Property & Casualty Claims at Marsh McLennan Agency (MMA).

MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).

Applicants must be within driving distance to any MMA Southeast office to be considered for this role and have the ability to commute to the office a minimum of three days per week.

A day in the life.

As an Claims Advocate - Property & Casualty Claims , you will:

• Utilize Origami to track and update claims and leverage EPIC to obtain copies of policies for assigned accounts.
• Manage and handle claims of low complexity from intake through resolution.
• Assigned multiple client accounts to actively monitor and manage.
• Proactively follow up on open P&C claims across property, general liability, and auto lines to ensure timely progression toward resolution.
• Negotiate with adjusters on behalf of clients to drive favorable claims outcomes.
• Apply a proactive coverage mindset to assigned casualty claims, anticipating potential issues and identifying opportunities to strengthen client outcomes.
• Develop loss analysis reports including but not limited to Loss Summaries.
• Prepare and organize materials for claim review meetings and stewardship meetings for assigned accounts.
• Collaborate with the Claims Intake Team to support accurate and timely claim reporting, serving as a knowledgeable resource throughout the intake process.
• Execute all other claims-related duties as assigned.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• Bachelor’s Degree in any field or applicable 2+ years of experience in the insurance industry
• Excellent organization and time management skills
• Strong communication and customer service abilities
• Ability to research and analyze problems independently
• Multi-tasking capability with strong attention to detail
• Ability to self-check work for accuracy
• Proficiency in Microsoft Word and Excel
• Willingness to learn Origami and EPIC systems
• Prior insurance (brokerage or carrier) experience preferred
• A shared commitment to company values; Integrity, Collaboration, Passion, Innovation, Accountability
• Property and Casualty Adjuster License or willingness to obtain within 90 days required.

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

• Medical, dental and vision insurance
• 401K and company match program
• Company-paid life and disability
• Generous paid time off programs
• Employee assistance program (EAP)
• Volunteer paid time off (VTO)
• Career mobility
• Employee networking groups
• Tuition reimbursement and professional development opportunities
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw

Follow us on social media to meet our colleagues and see what makes us tick:

• https://www.instagram.com/lifeatmma/
• https://www.facebook.com/LifeatMMA
• https://twitter.com/marsh_mma
• https://www.linkedin.com/company/marsh-mclennan-agency/

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are

EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

#MMASE