Claims Advocate – Construction & Infrastructure

AON; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

AON is looking for an experienced Construction & Infrastructure Claims Specialist in Greater London. In this hybrid role, you will manage a portfolio of high-value claims, ensuring client satisfaction and exceptional service delivery. You'll provide expert guidance and collaborate with clients and stakeholders, mentoring less experienced colleagues. With a minimum of 5 years in claims handling and a strong understanding of insurance principles, this role is vital in enhancing Aon's capabilities. Join a dynamic team where your skills can truly make a difference.

Qualifications

• Minimum 5 years of experience in Construction, Energy or Engineering claims handling.
• Proven experience in managing sophisticated claims in client-facing environments.
• Strong communication and negotiation skills.

Responsibilities

• Manage high-value Construction & Infrastructure claims from inception to resolution.
• Provide proactive advice on claims coverage issues.
• Ensure effective communication with all stakeholders during claims handling.

Skills

Construction, Energy or Engineering claims handling experience

Excellent communication skills

Negotiation skills

Interpersonal skills

Strong understanding of Construction insurance principles

Impeccable administration skills

Organizational skills

Education

ACII or ACILA qualification

Job description

Are you an experienced Construction & Infrastructure Claims Specialist who is ready to take the next step in your career?

Are you able to provide first class client advocacy ultimately securing the best possible claims outcomes?

If so, then we'd love to hear from you in connection with this exciting hybrid role based in our London offices.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

As a key member of our dynamic organisation, you will be responsible for managing a portfolio of high-profile clients and navigating complex Construction & Infrastructure claims with precision and expertise. Your responsibilities will include:

• Managing a portfolio of high-value Construction & Infrastructure claims from inception to resolution whilst ensuring exceptional service delivery and client satisfaction.
• Provide proactive advice and guidance on coverage related issues for clients and Aon network offices to present and advocate the best strategy to facilitate the settlement and conclusion of claims.
• Ensuring outstanding levels of communication and collaborating closely with clients, carriers, Aon brokers and all stakeholders to facilitate efficient claims handling processes.
• Provide mentorship and guidance to less experienced colleagues fostering a culture of continuous learning and development within the team.
• Staying abreast of industry trends, regulation, and best practice to enhance Aon's claims handling capabilities and risk mitigation.

How this opportunity is different

This is a fantastic opportunity to join our dynamic, welcoming, and collaborative team. If you possess the requisite skills, experience, and passion for excellence, we encourage you to apply today. Let's embark on this exciting journey together!

Skills and experience that will lead to success

• Minimum 5 years Construction, Energy or Engineering claims handling experience ideally gained from a reputable insurance, broking or adjusting organisation.
• Proven experience of managing sophisticated claims and delivering results in a client-facing environment.
• Excellent communication, negotiation and interpersonal skills with the ability to build rapport with high-profile clients and stakeholders.
• Strong understanding of Construction insurance principles, policies and procedures.
• Impeccable administration and organisational skills.
• ACII or ACILA qualification preferred.