Claims Advocate - Construction & Infrastructure

National Association of Women in Construction; Greater London; Hybrid; GBP 52,000 - 78,000; Full time

Job summary

Aon in London is seeking an experienced Construction & Infrastructure Claims Specialist for a hybrid role based in our London offices. You will manage high-value claims, advocate for clients, and coordinate with carriers, brokers and network offices to drive optimal settlements.

The role emphasizes strong communication, negotiation and industry knowledge, with mentoring responsibilities and a focus on staying ahead of regulatory changes.

Qualifications

• Minimum 5 years Construction, Energy or Engineering claims handling experience.
• Experience with high-profile clients and complex claims.
• Strong communication and negotiation skills.

Responsibilities

• Manage a portfolio of high-value Construction & Infrastructure claims from inception to resolution, ensuring exceptional service delivery.
• Provide proactive advice on coverage issues for clients and Aon network offices to advocate the best settlement strategy.
• Maintain outstanding communication with clients, carriers, brokers and stakeholders to facilitate efficient claims handling processes.
• Mentor and guide less experienced colleagues to foster learning and development.
• Stay abreast of industry trends, regulation, and best practice to enhance claims handling and risk mitigation.

Skills

Claims handling

Client-facing

Negotiation

ACII/ACILA

Construction insurance

Education

ACII/ACILA qualification preferred

Job description

Are you an experienced Construction & Infrastructure Claims Specialist who is ready to take the next step in your career?

Are you able to provide first class client advocacy ultimately securing the best possible claims outcomes?

If so, then we'd love to hear from you in connection with this exciting hybrid role based in our London offices.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

As a key member of our dynamic organisation, you will be responsible for managing a portfolio of high-profile clients and navigating complex Construction & Infrastructure claims with precision and expertise. Your responsibilities will include:

• Managing a portfolio of high-value Construction & Infrastructure claims from inception to resolution whilst ensuring exceptional service delivery and client satisfaction.
• Provide proactive advice and guidance on coverage related issues for clients and Aon network offices to present and advocate the best strategy to facilitate the settlement and conclusion of claims.
• Ensuring outstanding levels of communication and collaborating closely with clients, carriers, Aon brokers and all stakeholders to facilitate efficient claims handling processes.
• Provide mentorship and guidance to less experienced colleagues fostering a culture of continuous learning and development within the team.
• Staying abreast of industry trends, regulation, and best practice to enhance Aon's claims handling capabilities and risk mitigation.

Skills and experience that will lead to success

• Minimum 5 years Construction, Energy or Engineering claims handling experience ideally gained from a reputable insurance, broking or adjusting organisation.
• Proven experience of managing sophisticated claims and delivering results in a client-facing environment.
• Excellent communication, negotiation and interpersonal skills with the ability to build rapport with high-profile clients and stakeholders.
• Strong understanding of Construction insurance principles, policies and procedures.
• Impeccable administration and organisational skills.
• ACII or ACILA qualification preferred.

How this opportunity is different

This is a fantastic opportunity to join our dynamic, welcoming, and collaborative team. Let's embark on this exciting journey together!