Customer Service Agent

RGIT Australia; Salisbury; On-site; GBP 24,000 - 26,000; Full time

Benefits offered by this job

23 days holiday

Birthday off

Life assurance 4x salary

Pension

Healthcare

Discounts

EAP

Lunch provided

Job summary

Tedaisy Insurance Group in Salisbury is hiring a Customer Service Agent to handle high volumes of inbound and outbound calls, assist both new and existing customers, and deliver excellent service. This entry-level, full-time role emphasizes building relationships, accurate CRM logging, and adherence to FCA guidelines.

The position requires strong communication, problem-solving skills, and the ability to manage multiple tasks while maintaining empathy.

Qualifications

• Experience in customer service (telephone and/or live chat).
• Strong verbal and written communication with attention to detail.
• Ability to handle multiple tasks and use software platforms effectively.
• Self-motivated, target driven and able to maintain empathy and fairness.

Responsibilities

• Provide outstanding customer service via telephone.
• Build rapport to foster loyalty and satisfaction.
• Explain policy terms clearly to customers for informed decisions.
• Resolve inquiries and troubleshoot issues to reach resolutions.
• Log interactions accurately in the CRM and ensure GDPR compliance.

Skills

Telephone support

Live chat

Verbal communication

Written communication

Problem solving

Objection handling

Multi-tasking

Target driven

Empathy

Tools

CRM systems

Job description

Full-time Permanent Entry Level

Posted 29 Jul 2026

Description

Join an Award-Winning Team and Help Protect the Pets People Love

Recognised as Best Place to Work 2026 and Best Place to Work for Development 2026, we're looking for a passionate Customer Service Agent to join our team in Salisbury.

If you love helping people, enjoy building relationships and thrive on making a difference, this could be the perfect role for you.

Every day, you'll play a key role in delivering excellent customer support over the telephone, handling a high volume of inbound and outbound calls. You'll assist both new and existing customers by responding to enquiries, resolving issues efficiently, and ensuring a positive customer experience. As a trusted point of contact, you'll provide clear guidance, build strong customer relationships, and help deliver outstanding service with every interaction.

This isn't a role where you're simply answering calls. It's about creating positive conversations, building loyalty and making every interaction count.

What you'll do:

• Provide outstanding customer service via the telephone.
• Build rapport with customers to foster long-term loyalty and satisfaction
• Communicate policy terms and conditions clearly and fairly to customers, ensuring informed decisions are made
• Respond promptly and professionally to all customer enquiries, providing accurate information about products and policies
• Troubleshoot issues and guide customers through to resolutions, escalating complex matters when necessary
• Address customer concerns or objections with empathy and accuracy to encourage policy continuation
• Log all customer interactions accurately in the CRM system to ensure up-to-date records and compliance with GDPR
• Maintain up-to-date knowledge of company products, processes and policies to deliver effective support
• Achieve productivity and performance targets, including KPIs related to response time, resolution time and customer satisfaction.
• Provide customer feedback to management to improve processes and customer satisfaction
• Adhere to all regulatory guidelines and internal policies, including those set by the Financial Conduct Authority (FCA)

Experience, Qualifications & Skills

• Proven experience in customer service (telephone and/or live chat)
• Acts with integrity and puts the customer’s best interests at the heart of every interaction
• Good verbal and written communication skills, with strong attention to detail
• Strong problem-solving ability and critical thinking in real-time interactions
• Skilled in objection handling, negotiation and customer retention techniques
• A confident and professional manner when speaking customers
• Able to manage multiple tasks and use various software platforms at once
• Self-motivated, target driven and ambitious with a desire to succeed
• Balances business goals with empathy and fairness; ensuring customers feel heard, respected and supported

Location: Salisbury (on-site, SP1)

Hours: Monday – Friday, 35 hours per week

Pay: £24,500 per annum

What we Offer

• 23 days holiday per year (plus bank holidays)
• Your birthday off (paid)
• 4 x salary life assurance
• Company pension
• Healthcare including 24/7 GP advise & mental health helpline
• Discounts at hundreds of brands you know and love
• Employee assistance programme
• Discretionary lunch provided to assist with cost of living

Company Overview

Tedaisy Insurance Group, a leading UK InsureTech, consisting of Tedaisy Underwriting Limited, Tedaisy Insurance Brokers Limited, Tedaisy Claims Limited and Tedaisy Technologies Limited, provides a full suite of online insurance solutions for pet and travel markets. Together, we bring value to every element of the insurance chain. We use data and automation to deliver market leading products with a superior customer experience, whilst maintaining competitive and fair pricing.