Claims Administrative Assistant (6M FTC)

AXA UK; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Une entreprise de premier plan dans le secteur des assurances recherche un soutien administratif pour sa fonction de réclamations à Londres. Ce rôle impliquera la gestion des données relatives aux réclamations, le soutien aux équipes de réclamations, et une attention particulière aux normes de conformité et d'intégrité. Les candidats doivent posséder de solides compétences administratives et une capacité à promouvoir un travail d'équipe efficace.

Benefits

Possibilités de formation et de développement

Égalité des chances et diversité

Qualifications

• Expérience dans la gestion des réclamations est préférable.
• Capacité à travailler au sein d'une équipe diversifiée.
• Compétences en administration et en gestion de données.

Responsibilities

• Gérer les rapports liés aux réclamations de manière proactive.
• Traiter et gérer les réclamations directes selon les normes établies.
• Supporter les tâches administratives pour les experts en réclamations complexes.

Skills

Gestion des données

Intégrité

Travail d'équipe

Job description

Starr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance, including travel and accident coverage, to almost every imaginable business and industry worldwide.

Founded by Cornelius Vander Starr in Shanghai, China in 1919, we have grown to become one of the world’s fastest expanding insurance organizations, operating in 128 countries across 6 continents.

We are seeking a Claims Administrative Support role to assist the Claims function, including operations in London and Europe. The role involves ensuring the accuracy of claims data, compliance with regulations, and supporting claims processing activities.

• Manage weekly, monthly, quarterly, and ad hoc reports related to claims.
• Handle claims processing in accordance with Starr and Lloyd’s standards and authority levels.
• Proactively manage DOCOsoft workflow, including diaries, and ensure claims are accurately recorded.
• Attach relevant documentation and maintain comprehensive notes for each transaction to improve claims outcomes.
• Process and manage settled direct claims, including diary management on DOCOsoft, and coordinate with the UW Ops department for premium allocation corrections.
• Correct claim signings that have followed into suspense and process manual bridging reserves during quarterly closes.
• Review loss fund adequacy, recover prior year loss funds, and upload bordereaux to DOCOsoft as needed.
• Support administrative tasks for complex claims adjusters during peak periods and assist with ad hoc projects.
• Report any suspicions of financial crime to the Money Laundering Reporting Officer immediately.
• Operate within the company's standards for Treating Customers Fairly and manage conflicts of interest appropriately.
• Report complaints to Compliance promptly and communicate training/resource needs to management.
• Promote teamwork and develop a strong team culture.
• Ensure all accounts are contractually certain and maintain high standards of integrity.

Starr is an equal opportunity employer committed to diversity and inclusion. We provide excellent training and development opportunities, aiming to nurture talent and bring out the best in our employees.