Claims Administration Assistant

Avencia Consulting Services; Leeds; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading Fortune 500 insurer is seeking a Claims Administration Assistant for their Leeds office. This role involves managing claims records, communicating with brokers, and supporting the claims team with administrative tasks. The position offers hybrid working, a competitive salary, and a comprehensive benefits package.

Benefits

5% annual bonus

Comprehensive benefits package

Qualifications

• Previous experience in insurance, financial services, or legal sectors is beneficial.
• Motivated to pursue CII qualifications, fully funded by the company.

Responsibilities

• Managing claims records and handling manual claims processing tasks.
• Communicating with brokers and service providers via telephone and email.
• Implementing claims diary management and overseeing the closure of claims.

Skills

Communication

Organisational Skills

Administrative Skills

Education

CII Qualifications

Tools

Microsoft Office

Job description

About us

Avencia are partnered with a leading Fortune 500 insurer who are looking to hire in their Leeds city centre office.

The role offers hybrid working, with 4 days in the office and 1 day working from home, along with a competitive starting salary, a 5% annual bonus, and a comprehensive benefits package.

The Claims department aims to be a market leader in providing a cost-effective, efficient, and professional service to brokers and clients. The team is committed to being proactive and flexible in claims management while maintaining high standards of integrity.

Key accountabilities

The Claims Administration Assistant will be responsible for a range of administrative tasks, including:

• Managing claims records and handling manual claims processing tasks to support the claims adjusting function.
• Communicating with brokers and service providers via telephone and email to develop positive working relationships and gather information related to claims queries.
• Implementing claims diary management and overseeing the closure of claims, in line with team procedures.
• Maintaining the Solicitors and Adjusters Database, recording third-party instructions on internal systems.
• Preparing Claims Experiences and Bordereaux, compiling data from core systems.
• Extracting and interpreting claims data to ensure compliance with internal and external regulations.
• Developing and refining reports to ensure the team adheres to key performance indicators.
• Assisting the Claims Admin team with ad-hoc project work as required.
• Undertaking general administrative tasks to support the broader claims admin team.

Skills & experience

• Previous experience in insurance, financial services, or legal sectors is beneficial.
• Strong communication skills, both written and verbal.
• Proficient in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Motivated to pursue CII qualifications, fully funded by the company.
• Ability to run reports from internal systems.
• Strong administrative and organisational skills.