Claims Adjuster (Property)

TN United Kingdom; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Claims Adjuster to join their dynamic team. This critical role involves directing all aspects of file handling for property claims, ensuring effective communication with stakeholders and strategic partnerships for optimal claim resolutions. The successful candidate will have the opportunity for professional growth while managing complex claims and collaborating with various departments. With a focus on innovation and continuous improvement, this position offers a supportive environment for personal and professional development, including flexible working options and generous leave policies.

Benefits

Private Medical Insurance

Digital GP Service

Annual Health & Wellbeing Allowance

Flexible Working Hours

Hybrid Working Support

Professional Qualification Support

Generous Family Leave Policy

Team Social Events

Qualifications

• Essential experience of property claims; experience in casualty and auto/cargo lines is a plus.
• Detail-oriented, adaptable, and strategic in decision-making.

Responsibilities

• Thorough investigation and assessment of claims for coverage and damages.
• Proactive management of claims with a strategic mindset for optimal outcomes.

Skills

Property Claims Experience

Analytical Thinking

Negotiation Skills

Customer Service Orientation

Organizational Skills

Strategic Decision-Making

Job description

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We are specialists in offering expertise in underwriting, broking and capacity management for US Excess and Surplus (E&S) lines insurance solutions. The unique combination of broking and underwriting divisions provides the ability to quote and bind risks through inhouse binding authorities, while providing customers with access to Lloyd’s, London Market companies, and Munich Re owned capacity in Germany and the US.

Overview

The Claims Adjuster in the Adjusting team is a critical role in our growing Claims Department and will be responsible to direct all aspects of file handling on both in-house and third-party administered property claims, with growth opportunity in depth of technical handling and multi-faceted professional development. The Claims Adjuster will also direct the adjusting and litigation process, strategically partner with counsel, experts and vendors, and drive optimal claim resolutions. The Claims Adjuster will analyse and determine coverage, manage the claim investigation, evaluate the overall claim, communicate promptly with internal and external stakeholders, and pursue recoveries and risk transfer where warranted in a variety of property claims.

Responsibilities

• Thorough investigation and assessment of claims for coverage, and damages, and pursuit of recoveries and subrogation/contribution opportunities.
• Understanding of coverage issues, policy forms, contracts, regulatory requirements, and changing legal landscape for property and casualty claims.
• Proactive and prompt management of claims, considering all aspects with a strategic vision for optimal claim outcome.
• Continual evaluation claim to set appropriate, timely reserves over the life of the claim to reflect changes in exposure.
• Demonstrate strong technical claims proficiency through consistent execution of best claim practices.
• Strategically coordinate and manage outside counsel and vendors to obtain optimal claim outcome.
• Present high exposure claims to Claims Leadership and Key Stakeholders.
• Collaborate with internal and external business partners for client meetings, product development and improvement, and account audits.
• Innovative mindset - looks for ways to improve claim efficiencies and outcomes.
• Financial reserve and settlement authority will be dependent on the skills and experience of the successful candidate
• Proactively managing claims with a strategic, total cost of claim mindset.
• Technical analytical and critical thinking ability to properly determine coverage and liability.

General Duties and Responsibilities

• To embrace and actively implement the core principles of Continuous Conversations; (Commitments, Feedback and Development) as part of daily activities and with other colleagues;
• Take ownership of and make personal and professional development a priority as part of Continuous Conversations;
• In line with Continuous Conversations, establish and achieve development aspirations and needs through the setting of commitments and giving and receiving frequent, constructive feedback (referring to resources provided for support);
• To abide by the policies and procedures of B&C.

• Essential experience of property claims; experience in casualty and auto/cargo (physical damage) lines is a plus.

• Detail-oriented, adaptable, and strategic in decision-making.

• North America property binders

• Understanding of technical claims proficiency and execution of best claim practices.

• Ability to work independently, multi-task, and remain self-motivated in a fast-paced environment.

• Strong organizational skills and time management of claims desk.

• Strong business acumen and ability to collaborate with other departments and vendors.

• Customer-service and relationship oriented.

• Innovative, dynamic and growth mindset.

• Good verbal and writing skills for internal and external communication, presentations and reporting.

• Good analytical thinking, advocacy and negotiation skills

• This position is offered on a Permanent basis.
• Annual salary will be dependent on the skills and experience of the successful candidate.
• Annual leave - 25 days per year (plus bank holidays), increases with length of service.
• Health & Wellbeing – our offering includes private medical insurance for employees, their partners and their families, a Digital GP service and an annual allowance (currently £550) any activities and/or equipment which supports health and wellbeing.
• Hybrid and remote working – to support your work balance we have introduced hybrid working. You will be provided with support to work from home up to a maximum of three days per week.
• Flexible working hours – the opportunity to flex your working hours.
• Generous gender-neutral family leave policy - employees with 26 weeks’ continuous service at the Expected Week of Childbirth are eligible to receive 26 weeks full pay.
• Professional Qualification Support – (discretionary) financial support covering the cost of professional qualifications, including institute membership, exams, study materials and completion bonuses.
• Generous gender-neutral family leave policy - employees with 26 weeks’ continuous service at the Expected Week of Childbirth are eligible to receive 26 weeks full pay.
• Team fun – warm and social culture with regular get togethers.

Bell and Clements is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or parental status.