Claims Adjuster - Motor

HDI; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player seeks a dedicated claims handler to join their dynamic team in London. This role involves managing motor claims, ensuring compliance with company guidelines, and collaborating with various stakeholders. You'll be instrumental in evaluating claims, negotiating settlements, and maintaining accurate records. The supportive environment fosters professional growth, making it a perfect opportunity for those passionate about the insurance sector. Join a company that values diversity and inclusivity while delivering exceptional service to clients.

Qualifications

• Experience in handling motor claims, including personal injury and credit hire.
• Ability to manage claims up to £250,000 effectively.

Responsibilities

• Evaluate claims to determine coverage and required information.
• Negotiate and settle claims within company guidelines.
• Maintain accurate records for auditing and reporting.

Skills

Motor claims handling experience

Ability to handle claims up to £250,000

Understanding of end-to-end claims procedures

Knowledge of claims systems (MOJ Portal, OIC Portal)

Knowledge of JC Guidelines for personal injury claims

Good knowledge of motor policy coverage

Experience in UK Market motor matters

General knowledge of insurance principles

Awareness of current regulations

Understanding of relevant law

Tools

Claims systems

Job description

About us

HDI is a Corporate & Specialty Insurer part of the Talanx Group. With over 120 years of experience, HDI operates across five continents, around 40 countries and employs over 5,000 people worldwide.

We are a dynamic and welcoming liability claims department, where collaboration and high performance come together to deliver the claims service our clients have come to expect. Within the team we manage a number of different LOBs including motor. You will be working closely with our senior claim adjuster in motor, mainly dealing with claims in the bracket £50,000 - £250,000. However, there will be opportunities to get involved with higher value and complex claims supporting and enabling continued professional development. Our supportive and sociable environment ensures that every team member can thrive, contribute their insights and progress their professional journey.

The role

To act as a referral point for TPAs for operational, procedural and technical matters as required to deliver the claims service in accordance with the claims handling manual and relevant delegated authority agreements.

To desktop adjust own portfolio of cases notified, from first advice through to settlement within their designated authority, in accordance with the claims handling manual.

Key accountabilities

• To undertake an initial evaluation of cause of loss to determine whether a claim is covered and what further information may be required.
• To decide the Company’s response to claims, based on correct interpretation of policy and underwriting documentation; investigating, negotiating and settling claims within statutory and company guidelines. This includes coverage analysis and policy determination.
• To assist in the process for setting accurate, realistic and timely claim reserves to enable management to assess the company exposure.
• To liaise variously with clients, loss adjusters, solicitors, experts, brokers, MGAs and TPAs as appropriate for claims service and investigation.
• To attend meetings with clients, loss adjusters, solicitors, experts, brokers, MGAs and TPAs as required for the claims service and investigation.
• To act as a referral point for TPAs on operational, procedural and technical questions and matters.
• To assist with audits of TPAs, loss adjusters, insured’s own claims records and any other parties as required.
• To review MI for accuracy and liaise with TPAs, loss adjusters and other parties as required to ensure the MI accurately reflects the claims data.
• To liaise variously with underwriters & risk managers, finance, management, Home Office and with network (Servicing and/or Producing offices) as and when relevant for informational, procedural or authority reasons.
• To maintain accurate records for auditing and regulatory purposes, preparing reports as necessary.
• To ensure accurate entry of claims data into Company systems to enable precise reporting on the nature and financial impact of the claims portfolio and to assist in the preparation of MI.
• To proactively participate in projects or other initiatives designed to improve the effectiveness or efficiency of the team and/or department.
• To undertake any other tasks as requested by the Head of Liability Claims in order that the team achieve its objectives.

Skills & experience

• Motor claims handling experience including own damage, third party damage, personal injury and credit hire;
• Ability to handle motor claims with a value of up to £250,000;
• Motor claims handling experience in commercial motor/fleet matters;
• Understanding of end-to-end claims procedures including litigation;
• Knowledge of using claims systems including the MOJ Portal and OIC Portal;
• Knowledge of JC Guidelines for the assessment of general damages in personal injury claims;
• Good working knowledge of coverage provided under general motor (own damage and third party) policies;
• Experience of UK Market in motor matters;
• Good general knowledge and understanding of insurance principles;
• General awareness of current regulations and market issues;
• Understanding and good working knowledge of current, relevant law.

Other

As an equal opportunities employer, we are committed to creating an inclusive environment for all employees, recognising that a diverse and inclusive workplace is a creative and prosperous one.

If you require support with your application, please contact UK&[e-mail]