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Claims Adjuster - Marine & Energy

QBE Europe

Leeds

Hybrid

GBP 35,000 - 55,000

Full time

12 days ago

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Job summary

Join a leading insurance company as a Claims Adjuster in the Marine & Energy team in Leeds. This full-time role will involve managing diverse claims, working with stakeholders, and ensuring excellent service delivery. With hybrid working and a generous benefits package, you will have the opportunity to grow in a supportive environment.

Benefits

30 days holiday

Flexible working hours

Pension contributions of 10%

Private medical insurance

Family friendly policies

Short term remote work abroad

Qualifications

Experience dealing with policy coverage.
Proven experience in liability negotiations.
Able to effectively use MS Office applications.

Responsibilities

Investigate and resolve claims to provide excellent claims handling service.
Identify and investigate coverage issues.
Manage disputed claims and ensure timely resolution.

Skills

Investigative skills

Communication

Relationship Management

Critical Thinking

Problem Solving

Tools

MS Office

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Primary Details

Time Type: Full time

Worker Type: Employee

To examine, evaluate and process Claims estimates and paid Claim values in accordance with policy terms and conditions in line with the QBE Claims Philosophy

Claims Adjuster – Marine & Energy

Leeds/Hybrid

The opportunity

We are looking for a Claims adjuster to join our Marine & Energy team in Leeds, focusing specifically on Marine & Energy claims. This role offers an exciting opportunity to handle a diverse caseload, engage with both internal and external stakeholders and contribute to our collaborative and inclusive culture.

With hybrid office working arrangements and a generous benefits package including 30 days holiday, you will be part of a supportive and diverse company. We’re the down-to-earth, international insurer that is neither too big nor small, so you can make a real impact!

Your new role

Investigate and resolve Claims to provide excellent Claims handling service with minimal leakage
Identify and investigate coverage issues to ensure that the company’s liability is in line with its contractual commitments
Identify subrogation, contribution and other recovery issues and ensure that these are successfully pursued where appropriate
Manage disputed Claims and other material Claims issues in order to resolve and settle claims on an economic basis
Ensure that Claims fees and advices are responded to within agreed timeframes to ensure good service
Provide a professional service to brokers and clients which supports the reputation of the Company
Ensure that base premiums have been received before making Claim payments
Where appropriate, ensure reinstatement premiums have been calculated correctly when making Claim payments
Respond to internal and external stakeholder requests in accordance with service standards
Flag complaints as required and Treat Customers Fairly
Maintain knowledge of the Claims Portfolio and provide information to others on request to ensure the effective monitoring of Claims to support Underwriting and Claims decisions
Reserve accurately to ensure that the Company’s liability is clear at all times
Maintain efficient handling of their own caseload to ensure the prompt, timely and effective handling of Claims

Our Commitment to Diversity: We are committed to creating an inclusive environment where all employees feel welcome and valued. We encourage applications from all backgrounds and are dedicated to supporting our employees' growth and development.

About You

Excellent investigative skills
Proven experience dealing with policy coverage
Experience dealing with liability negotiations
Effective communication skills, written and verbal
Relationship Management skills
Able to effectively use MS office applications such as Word, Excel and PowerPoint.

At My Best - QBE Benefits

You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. FOR UK ONLY: As well as the benefits below we also offer an extensive choice of other options to suit you!

30 days holiday a year with the option to buy up to 2 additional days.
Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.
Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.

To find out more visit our Reward Page

QBE Awards

Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;

AXCO Global Insurance Awards 2024 Winner: Network Management of the Year

Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer

UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year

Working Dads Employer Awards 2023 Winner: Parental Policies Award

Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee

You can view all our awards here

Inclusion of Diversity

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page

Accessibility

Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware.

ESG & Sustainability

At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions. For further information regarding QBE’s sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good’, please visit our Sustainability homepage and read our latest Sustainability Report

What next?

If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.

We believe this is our moment – what if it was yours too?

APPLY NOW and let’s make it

Skills:

Case Management, Claims Administration, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Risk Assessments, Sound Judgment

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Finance and Sales
Industries
Insurance

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