Claims Adjuster - Marine & Energy

QBE Insurance Group; Leeds; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

QBE Insurance Group is seeking a Claims Adjuster for their Marine & Energy team in Leeds. This role offers a diverse caseload managing claims, engaging with stakeholders, and contributing to a supportive environment. With flexible hybrid working options and generous benefits, you will be pivotal in maintaining high service standards and resolving claims efficiently.

Benefits

30 days holiday per year

Flexible working options

Pension plan with employer contributions

Private medical insurance

Family friendly policies

Short-term remote work abroad

Sustainable investing options

Cycle-to-Work scheme

Qualifications

• Excellent investigative skills required.
• Proven experience dealing with policy coverage.
• Experience in liability negotiations preferred.
• Effective communication skills, written and verbal.

Responsibilities

• Investigate and resolve claims with minimal leakage.
• Identify coverage issues and manage disputed claims.
• Ensure claims are handled timely and economically.

Skills

Case Management

Claims Administration

Claims Settlement

Collaboration Tools

Communication

Critical Thinking

Customer Service

Data Privacy

Insurance Policies

Negotiation

Problem Solving

Risk Assessments

Sound Judgment

Tools

MS Office

Job description

Claims Adjuster - Marine & Energy page is loaded

Claims Adjuster - Marine & Energy

Apply locations Leeds, United Kingdom time type Full time posted on Posted Yesterday job requisition id 338890

Primary Details

Time Type: Full timeWorker Type: EmployeeTo examine, evaluate and process Claims estimates and paid Claim values in accordance with policy terms and conditions in line with the QBE Claims Philosophy

Claims Adjuster – Marine & Energy

Leeds/Hybrid

The opportunity

We are looking for a Claims adjuster to join our Marine & Energy team in Leeds, focusing specifically on Marine & Energy claims. This role offers an exciting opportunity to handle a diverse caseload, engage with both internal and external stakeholders and contribute to our collaborative and inclusive culture.

With hybrid office working arrangements and a generous benefits package including 30 days holiday, you will be part of a supportive and diverse company. We’re the down-to-earth, international insurer that is neither too big nor small, so you can make a real impact!

Your new role

• Investigate and resolve Claims to provide excellent Claims handling service with minimal leakage
• Identify and investigate coverage issues to ensure that the company’s liability is in line with its contractual commitments
• Identify subrogation, contribution and other recovery issues and ensure that these are successfully pursued where appropriate
• Manage disputed Claims and other material Claims issues in order to resolve and settle claims on an economic basis
• Ensure that Claims fees and advices are responded to within agreed timeframes to ensure good service
• Provide a professional service to brokers and clients which supports the reputation of the Company
• Ensure that base premiums have been received before making Claim payments
• Where appropriate, ensure reinstatement premiums have been calculated correctly when making Claim payments
• Respond to internal and external stakeholder requests in accordance with service standards
• Flag complaints as required and Treat Customers Fairly
• Maintain knowledge of the Claims Portfolio and provide information to others on request to ensure the effective monitoring of Claims to support Underwriting and Claims decisions
• Reserve accurately to ensure that the Company’s liability is clear at all times
• Maintain efficient handling of their own caseload to ensure the prompt, timely and effective handling of Claims

Our Commitment to Diversity:We are committed to creating an inclusive environment where all employees feel welcome and valued. We encourage applications from all backgrounds and are dedicated to supporting our employees' growth and development.

About you

• Excellent investigative skills

• Proven experience dealing with policy coverage

• Experience dealing with liability negotiations

• Effective communication skills, written and verbal

• Relationship Management skills

• Able to effectively use MS office applications such as Word, Excel and PowerPoint.

At My Best - QBE Benefits

You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. FOR UK ONLY: As well as the benefits below we also offer an extensive choice of other options to suit you!

• 30 days holiday a year with the option to buy up to 2 additional days.

• Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.

• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.

• Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.

• Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.

• Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.

• Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.

• Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.

To find out more visit our Reward Page

QBE Awards

Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;

AXCO Global Insurance Awards 2024 Winner: Network Management of the Year

Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer

UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year

Working Dads Employer Awards 2023 Winner: Parental Policies Award

Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee

You can view all our awards here

Inclusion of Diversity

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page

Accessibility

Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware.

ESG & Sustainability

At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions. For further information regarding QBE’s sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good’, please visit our Sustainability homepage and read our latest Sustainability Report

What next?

If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.

We believe this is our moment – what if it was yours too?

APPLY NOW and let’s make it

Skills:

Case Management, Claims Administration, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Risk Assessments, Sound Judgment

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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We are an international insurer and reinsurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions. Our product portfolio includes property, motor, crop, energy, marine and aviation. We employ a team of around 13,000 people in 27 countries around the world.