Claims Adjuster - Casualty

AIG; Manchester; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Total Rewards Program

In-office collaboration

Job summary

AIG in the United Kingdom is seeking a Claims Adjuster to grow expertise in handling complex casualty claims. You'll investigate, assess liability, and work with clients and brokers to reach fair outcomes.

This role emphasizes collaboration with internal teams and external lawyers, mentoring junior staff, and driving continuous improvements within claims operations.

Qualifications

• Candidates will ideally have proven Employers Liability and/or Public Liability Claims handling experience, with Casualty experience being an advantage.
• Knowledge of the legal and regulatory environment within which such claims are handled.
• Proven ability to make an accurate and timely decision.
• Policy language skills enabling accurate and consistent policy wording interpretation.
• Lateral thinking and the ability to problem solve and develop new ideas to improve working practices.
• You will have strong desire to support a key aim of continuous improvement, identify opportunities and contribute to effective solutions.
• Strong communication, time management, administrative and report-writing skills.

Responsibilities

• Handle and investigate complex casualty claims, focusing on accurate outcomes.
• Mentor junior staff and support their technical development.
• Collaborate with internal stakeholders, brokers, experts and external lawyers to improve processes and outcomes.
• Lead or participate in key operational and strategic initiatives within the Casualty team.

Skills

Claims handling

Regulatory knowledge

Decision making

Policy language interpretation

Problem solving

Continuous improvement

Communication skills

Time management

Job description

Make your mark in Claims

Join us as a Claims Adjuster to grow your experience in handling complex claims.

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

• Focused on Casualty, this role is an ideal opportunity to develop your expertise in handling and investigating complex claims.
• The role will provide exposure and opportunity to apply your expertise and develop knowledge of handling Casualty Claims
• You will proactively deal with claims in accordance with best practice guidelines which are central to AIGs quality standards, you will have a client centric mindset focused upon ensuring optimal total cost and outcome of claims.
• Your work will involve regular contact with internal stakeholders and brokers, experts, and external lawyers.You will be responsible for acting as a mentor to junior members of staff to support with their technical development.
• This will be a dynamic role, you will work closely with the Casualty management team, focused upon continuous improvement, you will assist with and on occasions lead key operational and strategic initiatives
• In addition, you will use your claims expertise to support the feedback loop to key stakeholders and our culture of underwriting excellence

What you’ll need to succeed

• Candidates will ideally have proven Employers Liability and/or Public Liability Claims handling experience, with Casualty experience being an advantage. A customer centric mindset is critical.
• Knowledge of the legal and regulatory environment within which such claims are handled.
• Proven ability to make an accurate and timely decision
• Policy language skills enabling accurate and consistent policy wording interpretation.
• Lateral thinking and the ability to problem solve and develop new ideas to improve working practices.
• You will have strong desire to support a key aim of continuous improvement, identify opportunities and contribute to effective solutions.
• Strong communication, time management, administrative and report-writing skills.

Ready to take the next step in your career? We’d love to hear from you.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—and your professional development to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail].

Functional Area:

CL - Claims

AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd