Claims Adjuster - Casualty

American International Group; Croydon; Hybrid; GBP 42,000 - 62,000; Full time

Job summary

American International Group (AIG) in Croydon is seeking a Complex Claims Adjuster for Casualty to handle and investigate complex EL/PL claims with a focus on customer service, regulatory compliance, and efficient outcomes. The role is office-based with collaboration across brokers, insureds and internal teams.

The successful candidate will demonstrate extensive experience in casualty claims, strong analytical skills, and the ability to navigate regulatory requirements while delivering fair and

Qualifications

• Significant experience handling complex EL/PL claims in an insurance or legal environment.
• Solid understanding of end-to-end claims procedures and processes.
• Proven ability to assess liability, quantum and when to escalate investigations.

Responsibilities

• Handle and investigate claims within authority limits in line with company standards.
• Ensure accurate and timely reserving for claims.
• Interact with brokers, insureds, external providers and internal stakeholders.
• Promote Treating Customers Fairly (TCF) and comply with regulatory requirements.

Skills

EL/PL claims

Insurance experience

Regulatory knowledge

Stakeholder management

Tools

MOJ

Excel

Word

Job description

## Claims Adjuster - CasualtyApply: Croydon: Full time: Posted Today: JR2602572Join us as a Claims Adjuster to grow your experience in handling complex claims.**Make your mark in Claims**Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. We are seeking a Complex Claims Adjuster for Casualty Claims. The candidate will actively support the department in providing a customer focused, cost efficient claims handling service by a pro-active approach to claims handling that puts customer service as the core value whilst operating within a regulatory framework. **How you’ll make an impact** The role will be client facing and in addition to coverage, legal liability and quantum analysis, will required interaction with brokers, insureds, external providers and internal stakeholders.* Handle and investigate all claims within limit of authority in accordance with company standards and procedures and demonstrate accurate and timely reserving.* Take pro-active steps to effectively deal with claimants and their representatives ensuring the best outcome of claim* Contribute to ensuring the Department’s Key Performance Targets are met and that own objectives are achieved* Promote compliance with best practice for all aspects of claims assessment/handling and actively promote and demonstrate principles of Treating Customers Fairly (TCF)* Support the Claims Manager and claims team on an ongoing basis and work closely with underwriters providing feedback on claims issues, wording and market trends.* Proactively identify and review suspect/fraudulent claims on a consistent basis in line with company' internal requirements.* Work as part of a team and support colleagues so that overall team effectiveness is advanced**What you’ll need to succeed** * Candidates will be able to demonstrate significant experience in an insurance or legal based environment handling complex EL/PL claims including. This includes a good understanding of the end to end claims procedures/processes along with knowledge using claims systems (including MOJ), excel and word.* Detailed working knowledge of the legal and regulatory environment within which such claims are handled.* Proven ability to make the right decisions on legal liability; damage assessment and assessing the need for investigation or rehabilitation. Ready to take the next step in your career? We'd love to hear from you!At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.**Enjoy benefits that take care of what matters**At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.**Reimagining insurance to make a bigger difference to the world**American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.**Welcome to a culture of inclusion**We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.*AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.*AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail].