Claims Adjuster

HCC Service Co. UK Branch; City Of London; Hybrid; GBP 55,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Employee benefits package

Equal opportunity employer

Job summary

Tokio Marine HCC – A&H Group in London seeks a Claims Adjuster for Property D&F and Treaty lines. You will join a driven team handling claims across multiple territories, ensuring timely, equitable settlements while advancing service quality.

The role requires 3+ years in the London Market, strong knowledge of ECF and Lloyd’s schemes, and excellent negotiation and communication skills. Hybrid work pattern with in-office and home days offered.

Qualifications

• Experience handling Property (Direct and Reinsurance) claims across multiple lines and territories.
• 3+ years experience in the London Market.
• Excellent knowledge of ECF and Lloyd’s Claims Schemes.
• Interpersonal skills for liaising with outsourcing partners, brokers, loss adjusters and lawyers.
• Proactive, well-organised with good time management.
• Strong written and verbal communication skills.

Responsibilities

• Regularly meeting with Underwriters to feedback on claims structure and risk information to improve underwriting standards.
• Internal liaison with Actuarial, Ceded Reinsurance, Finance and Operations.
• External liaison with Brokers, market leaders and retained experts.
• Acting within an approved claims handling authority across a varied portfolio of claims.
• Receiving and acting on first notifications, updates, coverage determinations, and valid claims.
• Handling claims electronically via ECF writeback and participating in market meetings when needed.
• Present at market meetings and conference calls when relevant.
• Ensuring customers are treated fairly at all times.
• Promoting Tokio Marine HCC's Claims Value Proposition both internally and externally.
• Adhering to Lloyd's Minimum Standards.
• Undertake other ancillary work including diary management and project work.

Skills

Property claims

London Market

ECF knowledge

Lloyd's claims schemes

Negotiation

Stakeholder management

Tools

ECF

Lloyd's Claims Schemes

Job description

Job Title

Claims Adjuster – Property D&F and Treaty Lines

Location

St Botolph Building, City of London

Position type

35 hrs p/w (3 days in the office, 2 days home)

Overview

Why Tokio Marine HCC? Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.

Job Purpose

The successful individual will be joining a highly motivated claims team working on Property D&F and Treaty lines, which include Property Risk & Cat, Engineering and other specialty lines of business, written in worldwide territories. The role is to ensure that claims are reviewed and settled in a timely and equitable manner, whilst constantly striving to develop and improve service and quality standards.

Key Responsibilities

• Regularly meeting with Underwriters to provide feedback with regards to the structure of their claims issues and related risk information with the goal to improve the overall standard of underwriting in the company
• Internal liaison with Actuarial, Ceded Reinsurance, Finance and Operations
• External liaison with Brokers, market leaders and retained experts
• Acting within an agreed claims handling authority across a varied portfolio of claims and upholding the departmental objectives
• Receiving and acting upon first notifications, updates, determining coverage and agreeing valid claims
• Handling claims electronically via ECF writeback and engaging in market meetings and conference calls when necessary
• To be actively present at market meetings and conference calls when relevant and necessary
• Ensuring customers are treated fairly at all times
• Practice and promote Tokio Marine HCC's Claims Value Proposition, to both internal and external contacts alike
• Adhering to Lloyd's Minimum Standards
• Undertake other ancillary work including static claims, diary management and other project work as and when required
• Take a leading role in other ad hoc activities that may be required

Skills and Experience Specification

Essential

• Experience in handling of Property (Direct and Reinsurance) claims across multiple lines of business and territories.
• 3+ years experience in the London Market
• An excellent knowledge of ECF and the Lloyd’s Claims Schemes
• Excellent Interpersonal skills are required as the duties of this role involves liaising with outsourcing partners, negotiation and liaising with brokers, loss adjusters and lawyers.
• Enthusiastic and possess good technical knowledge with a willingness to learn and work together with the wider team to maintain excellent service levels.
• Ability to work pro-actively with good organisational and time management skills.
• Good communication skills both written and verbal

Desirable

• Qualified or studying towards ACII qualification

What We Offer

The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals. The Tokio Marine HCC Group of companies is an equal opportunity employer.

Our Values

Your success is our priority. In a world that is rapidly changing, TMHCC enables you to take on opportunities with confidence. At Tokio Marine HCC, we pride ourselves on hiring the smartest, most conscientious people, who want to make a difference no matter their background.

And then we give them the support and trust they need. We’re always looking for curious, creative transformative thinkers who want to change the status quo and have a passion for doing the right thing.